Senior Account Manager (m/f/d) - SCAYLE Agency - onsite in Hamburg or Berlin

About You; Hamburg; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A fast-growing eCommerce company seeks a Senior Account Manager to oversee enterprise client relationships. You will align technical and business needs, manage communications with stakeholders, and ensure the adoption of product features. Ideal candidates have 3+ years in E-commerce or SaaS, a knack for relationship management, and a proactive problem-solving approach. This position offers flexible working hours and opportunities for personal growth in a dynamic team environment.

Leistungen

Flexible working times

40% discount on online shop

Fresh fruits and drinks

Free sports courses

Subsidized public transportation

Free choice of hardware

Modern office location

Access to developer conferences

Help in relocation and VISA process

Qualifikationen

• 3+ years of experience in E-commerce, SaaS, or Technical Consulting.
• Confident communicator with ability to negotiate with senior stakeholders.
• Proactive mindset focusing on client satisfaction and account growth.

Aufgaben

• Manage end-to-end relationships for a portfolio of enterprise clients.
• Align client needs with our product roadmap and features.
• Coordinate internal resources to resolve client challenges.

Kenntnisse

Relationship Management

Technical understanding of APIs

Communication

Problem-solving

Account management

KPI achievement

Jobbeschreibung

Senior Account Manager (m/f/d) - SCAYLE Agency - onsite in Hamburg or Berlin

• Full-time

SCAYLE is one of the fastest-growing enterprise commerce platforms worldwide, empowering leading B2C brands and retailers to create outstanding customer experiences with one unified backend. Our headless and composable architecture follows an API-first approach and is constantly extended with new features to stay ahead of industry standards. With a versatile tech stack including PIM, Shop-Management, Checkout, and OMS, as well as advanced capabilities like internationalisation, omnichannel, and marketplace enablement, SCAYLE offers everything modern commerce needs. Features such as Subscription, Search, Promotions, and frontend accelerators are combined in one powerful and flexible backend solution.

As part of the ABOUT YOU Group, SCAYLE unites a diverse team of experts from over 82 countries working in Hamburg, Berlin, and remotely across Europe. Global brands such as Manchester United, Deichmann, Fielmann, s.Oliver, FC Bayern, and Marc O’Polo trust SCAYLE to innovate and grow their businesses.

As a Senior Account Manager (m/f/d) at SCAYLE, you are the strategic partner for a portfolio of our enterprise E-commerce customers. You act as the primary interface between their business ambitions and our powerful B2C SaaS platform.

While your focus is on driving business value, you will navigate a sophisticated technical landscape. You will thrive by being the "central hub" - orchestrating communication between the client's business stakeholders and our internal technical units, to ensure long-term growth and platform excellence.

What you will do

• Relationship Management: Own the end-to-end relationship for a portfolio of enterprise clients, serving as their main point of contact and trusted advisor from the point of sales-closing through to strategic account expansion.
• Roadmap Alignment & Feature Adoption: Act as the strategic link between our Product teams and your clients. You proactively introduce new features, align client needs with our roadmap, and ensure they are leveraging the full potential of our latest releases.
• Hands-on Support: While maintaining a strategic focus, you aren’t afraid to jump in if needed get your hands dirty. You will perform smaller configurations and adjustments directly within the SCAYLE Panel to provide immediate value to your clients.
• Bridge the Gap: Work closely with our internal tech teams to translate client business requirements into technical solutions and vice versa.
• Orchestration: Coordinate internal resources to resolve complex client challenges, ensuring that technical escalations or feature requests are handled with a business-first mindset.
• Performance Reviews: Lead Business Reviews, SteerCo meetings, and strategic workshops, analyzing KPIs to proactively recommend optimizations for the client’s e-commerce operations.
• Strategic Growth & Advocacy: Identify upselling and cross-selling opportunities to expand the SCAYLE footprint. Your goal is to turn clients into success stories and active advocates who support SCAYLE through reference calls and case studies.

Who you are

• 3+ years of experience in E-commerce, SaaS, or Technical Consulting.
• Business-driven with a technical soul: you understand the concept of APIs and integrations and have the curiosity to dive into technical details.
• You are a natural at building relationships, managing expectations, and acting as a true partner to senior stakeholders (Head of/C-Level) rather than just a vendor.
• You are a confident communicator who can simplify complex topics, outline value drivers, and negotiate contract structures with C-level stakeholders.
• You have a proactive problem-solving mindset and enjoy getting hands-on with the platform to solve problems independently.
• You excel at managing multiple accounts, cross-functional stakeholders, and project health in a fast-paced environment.
• You are focused on achieving KPIs related to client satisfaction, account growth, and overall profitability.
• Flexible mindset with the willingness to actively contribute to shaping a growing team and its processes.
• Fluency in English is a must.

Nice to have

• Experience in E-Commerce
• Familiarity with other enterprise e-commerce systems (e.g., Salesforce Commerce Cloud, commercetools, SAP Commerce, or Shopify Plus).
• Experience in a hyper-growth SaaS startup environment, having seen a company scale from "early" to "enterprise."
• Fluency in German is a plus, but not needed.

What you will get on top:

• Grow together with one of the fastest growing eCommerce companies in Europe
• Flexible working times
• 40% discount on our online shop
• Fresh fruits + drinks everywhere
• Free sports courses & reduced price for gym membership
• Subsidized public transportation ticket
• Job bikes
• Free choice of hardware and operating system (Mac, Windows, Linux) also for private usage
• State-of-the-art tech stack running on AWS
• Modern office in the city center of Hamburg
• International working environment and English as company language
• Agile work environment (MOVE) and cross-functional teams
• Free access to Germany’s greatest developer conferencecode.talks
• Help in relocation and VISA process

YOU ARE THE CORE OF SCAYLE.

We take responsibility for creating an inclusive and exceptional environment where all genders, nationalities and ethnicities feel welcomed and accepted exactly as they are. We believe that a diverse workforce essentially contributes to the ABOUT YOU/SCAYLE culture. In order to maintain talent and diversity, we emphasize the care for physical health, mental health and overall well-being. Our values and work ethics essentially contribute to our brand mission: empower acceptance and shape an inclusive, fair and circular fashion culture.

We are looking forward to receiving your application – preferably via our online application portal! This way, we can ensure a faster process and for you it is very easy to upload your application documents. :)