Senior Account Manager (FTC)

DAC Group; München; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A digital marketing agency in Munich is seeking a Senior Account Manager for maternity cover. The successful candidate will provide superior customer service, manage digital marketing campaigns, and mentor junior team members. A strong background in digital marketing with at least 5 years of experience is required, along with effective communication skills in both English and German. The role involves building client relationships, overseeing campaign operations, and contributing to internal process improvements.

Qualifikationen

• 5+ years of experience in digital marketing or account management.
• Strong understanding of core digital channels: SEO, SEA, content marketing, analytics.
• Excellent communication skills in written and spoken form.
• Ability to manage multiple projects under tight deadlines.
• Fluency in English and native German.

Aufgaben

• Act as the main point of contact for assigned clients.
• Manage day-to-day operations for campaigns across channels.
• Lead client meetings and communicate results.
• Ensure high quality of all client deliverables.
• Mentor junior team members.

Kenntnisse

Business Development

Sales Experience

Account Management

Microsoft PowerPoint

Salesforce

Customer relationship management

Negotiation

Tools

Excel

PowerPoint

Word

Outlook

Jobbeschreibung

We are looking for a Senior Account Manager - Maternity cover.

Job Overview

The Account Manager provides superior customer service with the client service team. They provide administrative support to account and management teams as required and contribute to the overall efficient operation.

The ideal candidate brings strong communication skills a deep understanding of digital marketing tactics and the ability to manage complex multi-channel campaigns. They work closely with internal teamsSEO Paid Media Content Analytics Creativeto oversee execution and ensure that client expectations are met or exceeded. They also mentor junior team members and contribute to process improvements.

Key Accountabilities

• Act as the main point of contact for assigned clients and build trusted long-term relationships
• Manage day-to-day operations for campaigns across channels (SEO Paid Media Content Social Analytics)
• Lead client meetings prepare presentations and communicate results clearly
• Coordinate timelines deliverables and resources across internal teams
• Ensure high quality of all client deliverables and uphold agency standards
• Identify upsell opportunities and support account growth
• Manage budgets forecast results and track KPIs
• Mentor junior team members and support their professional development
• Collaborate with leadership on improving internal processes and workflows
• Stay up to date with digital trends and translate them into actionable recommendations.

Key Requirements

• 35 years of experience in digital marketing or account management
• Strong understanding of core digital channels : SEO SEA / paid media content marketing analytics
• Excellent communication skills in written and spoken form
• Ability to translate complex data into clear insights for clients
• Strong project management and organizational skills
• Experience working with cross-functional teams
• Ability to manage multiple projects simultaneously under tight deadlines
• Analytical mindset and confidence in interpreting KPIs and performance data
• Proactive solution-oriented attitude
• High level of client-facing professionalism and relationship-building skills
• Ability to work independently and take ownership of outcomes
• Experience in an agency environment (preferred but not mandatory)
• Fluency in English and native German

Technical Knowledge

• Maintain DAC system knowledge and PC skills necessary for the efficient and accurate completion of all tasks knowledge of Excel PowerPoint Word and Outlook are critical
• Knowledge and experience with various AI tools and prompting are a plus
• Continuously develops and demonstrates knowledge of DACs service offerings (digital and directional).

Required Experience

Manager

Key Skills

• Business Development
• Sales Experience
• OEM
• Account Management
• Product Demos
• Microsoft Powerpoint
• Salesforce
• Relationship Management
• Sales Management
• Customer relationship management
• Enterprise Sales
• negotiation

Employment Details

Employment Type: Full-Time

Experience: years

Vacancy: 1