Senior Account Director Digital Solutions / Client Partner (m/f/x)

Virtual Identity AG; München; Hybrid; EUR 85,000 - 105,000; Full time

Benefits offered by this job

JobRad leasing

Remote or VI office

Annual training budget 1,000 €

VI Academy trainings

Flexible working hours

Team events

Job summary

Virtual Identity AG is looking for a seasoned Client Relationship professional to own key client partnerships and drive commercial growth. You will be the primary contact, uncover meaningful business challenges, and turn them into signed offers.

You’ll work with the Client Partner team to deliver strong annual order volume. You will shape the account rituals, energize the team around the client, and contribute to leadership development through our programs and cross-location collaboration, with

Qualifications

• Minimum 6 years in client service, account management or consulting (agency side or in-house).
• Completed university degree (engineering, economics or similar) or a comparable qualification.
• Strategic mindset and enthusiasm for digital topics.
• Curiosity about people; strong listening and relationship skills.
• Proficient English and very good German; both languages mandatory.

Responsibilities

• Own client relationships and act as the primary contact for a portfolio of clients.
• Help clients uncover and solve real business challenges; demonstrate business value.
• Turn client challenges into signed offers and contribute to the agency’s annual order volume.
• Shape account rituals and lead the account team to deliver outstanding results.

Skills

Client relationship management

Strategic thinking

Digital topics enthusiasm

English proficiency

German proficiency

Education

University degree (engineering, economics or similar)

Job description

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Read this first: What this role is about
This is a client-lead role. You own client relationships and the commercial growth that comes with them. No disciplinary responsibility. At VI leading isn’t about hierarchy or reporting lines. You set direction and get people pulling towards it, but you don’t manage them on paper. Not an operational project role. You do not manage or run projects or manage delivery day-to-day. If what energizes you is owning the client and growing the business - rather than carrying disciplinary responsibility or running project operations - you are in the right place!

What you will do:

The Client Relationship. You build close, trusting partnerships with a portfolio of clients and are their primary point of contact.

The Business Value. You do not just process briefings. You actively help client to uncover and solve their real business challenges.

The Order Volume. You turn business challenges of your clients into signed offers. Together with the Client Partner team you are accountable for the agency’s annual order volume.

The Account Rituals. You shape the account team rituals to create the right atmosphere, ambition and dedication to deliver outstanding results that win the clients’ hearts and minds.

What we expect:

A genuine pull towards owning client relationships, commercial growth and energizing the team around the client.

At least 6 years in client service, account management or consulting (agency side or in-house).

A completed university degree (engineering, economics or similar) or a comparable qualification.

A strategic mindset and real enthusiasm for digital topics.

Curiosity about people: You connect easily, listen closely and quickly see what matters.

Proficient English and very good written and spoken German is Mandatory.

What we offer

Additionally to your vacation days, you can take up to 10 unpaid days.

Leadership program

Apply for our annual 1-year leadership program, focusing on personal development and improving leadership skills.

JobRad leasing

We support you with the lease of your JobRad bicycle.

Remote or VI office

You decide if you want to work from home, the VI office or a mix of both.

You get an individual, annual training budget of 1,000 € for external trainings of your choice.

Take part in our wide range of cross location VI Academy trainings to evolve and grow aside from our daily business and connect with others.

Use our flexible working hours.

Working abroad

With EU passport, you can work up to 3 months per year remote from any EU country of your choice.

Take one workday per year for a charity work of your choice to help others.

Book up to 8 weeks of 1:1 coaching with our personal coaches.

Team events

You and your team members each get 200 € per year for team activities.

Additionally to your vacation days, you can take up to 10 unpaid days.

Leadership program

Apply for our annual 1-year leadership program, focusing on personal development and improving leadership skills.

JobRad leasing

We support you with the lease of your JobRad bicycle.

Remote or VI office

You decide if you want to work from home, the VI office or a mix of both.

You get an individual, annual training budget of 1,000 € for external trainings of your choice.

Take part in our wide range of cross location VI Academy trainings to evolve and grow aside from our daily business and connect with others.