Second Line Support

Futures; Berlin; Hybrid; EUR 39.000 - 65.000; Vollzeit

Benefits dieser Stelle

Relocation support

Hybrid working after probation

Zusammenfassung

Futures is seeking an experienced SAP EWM Support Consultant to join our team in Berlin. You’ll provide second-line SAP EWM support to warehouse users, investigate incidents, and help keep the EWM environment running smoothly as the business moves into BAU.

This role offers relocation support, hybrid working after probation, and opportunities to develop beyond core support into enhancements and technical improvements.

Qualifikationen

• Experience supporting users in a live operational environment.
• Strong problem-solving and investigative skills.
• Willingness to learn site-specific processes and suggest improvements.

Aufgaben

• Providing second-line SAP EWM support to warehouse users.
• Investigating incidents, tickets and day-to-day operational issues.
• Carrying out root-cause analysis rather than simply applying workarounds.
• Resolving data issues and maintaining system and data quality.
• Supporting operators and team leaders face-to-face.
• Understanding integration between EWM, ECC and wider SAP systems and identifying opportunities to improve processes and system stability.

Kenntnisse

SAP EWM knowledge

Live operational support

Root cause analysis

Problem solving

Communication with users

Tools

SAP EWM

SAP ECC

Warehouse systems

Jobbeschreibung

We’re recruiting on behalf of an international organisation looking to add an experienced SAP EWM Support Consultant to its team. We want someone prepared to relocate for the right opportunity, and interested in working for a global corporate with a great reputation and fantastic career progression opportunities.

This is a hands-on, second-line support role where you’ll work closely with front line warehouse staff investigating issues, resolving tickets, and helping keep a recently implemented EWM environment running effectively. The site is still transitioning from project and go-live mode into business as usual, so there’s plenty to get involved with, and the role is expected to develop significantly over time. We’re particularly interested in people who are naturally inquisitive and who do not stop at identifying that something does not work, but want to understand why and find the right solution.

SAP EWM Support Consultant - What you’ll be doing – SAP ECC, Warehouse Management

• Providing second-line SAP EWM support to warehouse users
• Investigating incidents, tickets and day-to-day operational issues
• Carrying out root-cause analysis rather than simply applying workarounds
• Resolving data issues and maintaining system and data quality
• Supporting operators and team leaders face-to-face
• Understanding the integration between EWM, ECC and wider SAP systems and identifying opportunities to improve processes and system stability

SAP EWM Support Consultant - What you need – SAP ECC, Warehouse Management

• Strong knowledge of SAP EWM
• Good understanding of standard EWM processes and integration with SAP ECC
• Experience supporting users in a live operational environment
• Strong problem-solving and investigative skills
• Confidence communicating with warehouse operators, team leaders and technical colleagues
• A willingness to learn site-specific processes in detail and an ability to think outside the box and suggest improvements

SAP EWM Support Consultant - What you’ll get – SAP ECC, Warehouse Management

• Salary up to €65,000
• Up to an additional 10 days of annual leave
• Hybrid working following probation
• A lower cost of living than many of Germany’s larger cities.
• The organisation is open to candidates from inside and outside the EU and can provide practical relocation support with areas such as local authorities, driving licences and insurance

SAP EWM Support Consultant, SAP ECC, Warehouse Management

If you have SAP EWM knowledge and enjoy solving operational problems, working closely with users, and want the opportunity to develop beyond pure support into enhancements and technical development, I’d be keen to speak with you.