SalesForce Lead Business Analyst

Highbrow LLC; Remote; EUR 65.000 - 85.000; Vollzeit

Zusammenfassung

A leading technology solutions provider is seeking a SalesForce Lead Business Analyst to understand customer needs and improve business processes. The ideal candidate will have 5-7+ years of experience with Salesforce, JIRA, and strong analytical skills. Responsibilities include gathering requirements, designing solutions alongside technical teams, and supporting business process flow analysis. This remote position is open to candidates from Tier 2 and Tier 3 cities in Germany.

Qualifikationen

• 5-7+ years of experience in a similar role.
• Experience in business process improvement.
• Ability to work in a cross-functional, team-oriented environment.

Aufgaben

• Understand voice of business and document customer requirements.
• Partner with architects and developers to design solutions.
• Support business process flow analysis and design.

Kenntnisse

Salesforce.com experience

Experience with JIRA, ERP, CRM, BI solutions

Analytical and problem-solving skills

Strong communication skills

Organizational and planning skills

Jobbeschreibung

Job Title :- SalesForce Lead Business Analyst

Employment Type :- W2

Duration :- Long Term

Visa Type :- All Visa applicable which are ready for W2 except H1B

Location :- Remote (Tier 2 and Tier 3 cities only)

Exp :- 5-7+ years

Note :- Needs Sales force Exp

Job Description :-

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• Must have Salesforce.com (SFDC) experience: configurations, detailed understanding of the Salesforce Classic/Lightning; Sandbox/Enterprise development environments; AppExchange; Sales, Service, Community, Marketing, Health clouds
• Minimum of 2 years of experience working with JIRA, ERP, CRM, BI solutions
• Experience with business process improvement and working with others to implement change
• Outgoing, willingness to interact with business, technical, and user-base stakeholders frequently
• Ability to take initiative in a constantly-changing work environment and adopt a do-what-it-takes mindset
• Exceptional analytical, problem solving, and critical thinking skills
• Proven ability to transition between detailed data and high-level insights
• Strong communication and collaboration skills
• Capable of exercising sound judgment and able to demonstrate self-confidence
• Highly developed organizational, planning, and multitasking skills
• Ability to create and articulate a vision for SFDC platform
• Willing to work in a cross-functional, diverse, team-oriented environment
• Ability to drive consensus
• Skilled at developing and presenting executive-level communications and data visualizations
• Willing to travel between BSC sites, Program events, etc.

Job Responsibilities

• Understand voice of business/customer/user and commercial business processes
• Partner with Architects, Developers and Consultants to design, develop and deploy the most appropriate technical strategy and solutions
• Gather and document customer technical requirements, translating them into features
• Establish business value and assess priority for requirements
• Evaluate features and solutions tactically and strategically, design solutions with entire ecosystem in mind
• Support business process flow analysis and design
• Write, groom and manage User Stories
• Create and document Acceptance Criteria and Test Scripts
• Prepare and submit Risk Assessment analysis
• Support Scrums, Poker Play, Sprint Planning
• Perform informal and formal user acceptance testing
• Support product deployment process
• Participate in development and execution of training, change management and communication programs
• Provide Tier 1 user-support and manage unresolved issues
• Configure and maintain deployed products via declarative tools; workflows, process builders, reports, dashboards, etc
• Support data, analytics and reporting requests
• Stay current on new features, functionality, and application capabilities of Salesforce.com to address business requirements
• Collaborate with the various business units (Sales, Marketing, Ops, Business Development, etc) to scope out future business use-cases
• Provide guidance and outline vision for future system functionality
• Collaborate with BPMO and COE groups to find synergies, and opportunities to leverage and share products
• Support and monitor projects with division-wide impact and ensure systems align with long-term business objectives
• Participate in the selection and assessment of new software solutions