Sales Support Specialist (German-speaking)

1global; Berlin; Vor Ort; EUR 42.000 - 64.000; Vollzeit

Zusammenfassung

1GLOBAL in Berlin is seeking a results-driven Sales Operations specialist to support quotes, onboarding, and customer inquiries for B2B customers. You will maintain CRM data, generate reports, and ensure smooth cross-functional collaboration across Sales, Partnerships, and Finance.

The role requires a commercial apprenticeship or degree and 2–5 years of relevant experience, with strong German and English language skills, MS Office proficiency, and a hands-on approach to building processes.

Qualifikationen

• Completed commercial apprenticeship or a degree.
• 2 to 5 years of experience in sales operations, inside sales support, order management or B2B customer service.
• Fluent German and English, spoken and written.
• Accuracy, structure and reliability across many parallel cases.
• Enjoy contact with customers and partners by phone and email with a friendly, solution-oriented tone.
• Confident with MS Office and CRM systems.
• Hands-on mindset: ownership, work independently, and build processes.

Aufgaben

• Prepare and update quotes based on our product catalogue and price lists, and track deadlines and follow-ups.
• Handle onboarding of new resellers and distributors: contracts, master data, access rights and document packs.
• Be the first point of contact for existing customers by phone and email for orders, contract changes and invoice questions.
• Route requests to Customer Success, Support or Commercial Finance and see each case through to resolution.
• Log complaints, document them and ensure a clear response to the customer.
• Maintain customer, partner and opportunity data in our CRM and prepare reports for Sales and management.
• Coordinate between Sales, Partnerships, Pre-Sales, Customer Success, Commercial Finance and Support to move cases without friction; document workflows and templates.

Kenntnisse

Fluent German

Fluent English

Hands-on mindset

Ausbildung

Commercial apprenticeship or degree

Tools

MS Office (Excel)

CRM systems

Jobbeschreibung

About Us

1GLOBAL is a technology-driven global mobile communications provider helping enterprises and consumer brands deliver seamless connectivity worldwide. Powered by a best-in-class telecom platform, proprietary eSIM technology, and its own mobile core network across 15 countries, 1GLOBAL operates as a fully regulated telecommunications provider in 43 countries.

Founded in 2022, 1GLOBAL has rapidly become one of Europe's fastest-growing telecom technology companies, connecting more than 80 million people and devices globally. Our customers include leading banks, multinational enterprises, global retailers, travel companies, payment service providers, and digital-first businesses.

Headquartered in the Netherlands, with R&D hubs in Lisbon, Berlin, and São Paulo, 1GLOBAL employs over 550 professionals across 16 countries. With annual revenues exceeding US$200 million and a strong track record of profitability, we continue to invest in innovation, infrastructure, and international expansion as we redefine the future of global mobile connectivity.

About the Team

Our enterprise team serves internationally operating companies that want to simplify mobile connectivity across borders. Instead of many contracts with different network operators, they get one provider, one platform and consistent processes from 1GLOBAL, including eSIM, IoT connectivity and API integration. We work directly with customers and indirectly through resellers and distributors, in the DACH region and across our other markets.

About the Role

Quotes, orders and contract documents

• You prepare and update quotes based on our product catalogue and price lists, and keep track of deadlines and follow-ups.

Partner back office

• You handle the administrative side of onboarding new resellers and distributors: contract documents, master data, access rights and document packs.

First point of contact for existing customers

• You are the first point of contact by phone and email for our existing customers on orders, contract changes and invoice questions.

• You resolve requests directly or route them to Customer Success, Support or Commercial Finance, and follow each case through to resolution.

• You log complaints, document them and make sure the customer receives a clear response.

CRM and reporting

• You maintain customer, partner and opportunity data in our CRM and keep data quality high.

• You prepare reports for Sales and management, for example on pipeline, orders and activations, and put together the materials for customer meetings.

Interface and processes

• You coordinate between Sales, Partnerships, Pre-Sales, Customer Success, Commercial Finance and Support so that cases move without friction.

• You document workflows, maintain templates and standard texts, and suggest ways to make our processes simpler and faster.

About You

Must Have

• Completed commercial apprenticeship or a degree, plus 2 to 5 years of experience in sales operations, inside sales support, order management or B2B customer service

• Fluent German and English, spoken and written: you work in both languages everyday with customers, partners and colleagues

• Accuracy, structure and reliability: you keep an overview across many parallel cases and follow through cleanly

• You enjoy contact with customers and partners, by phone and by email, with a friendly and solution-oriented tone

• Confident with MS Office (especially Excel) and CRM systems

• A hands-on mindset: you take ownership, work independently and like building up processes

Nice to Have

• Experience in telecommunications or IT, for example with a network operator, service provider, system integrator or distributor

• Experience in indirect sales with resellers and distributors

• Experience with quoting and contract processes in an enterprise environment

• Additional languages, for example Dutch, Spanish, French, Polish or Portuguese

Why 1GLOBAL?

• Growth Opportunities: Advance your career in one of the fastest growing telecommunications companies, expanding over 50% year-on-year under the leadership of successful tech entrepreneurs.

• Major Transaction Exposure: Be in the driver's seat for transactions that will have an impact on the future telco industry.

• Work with a Talented Team: From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors and constantly being exposed to talented and driven individuals.

• Dynamic Work Environment: Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts.

• Professional Development: Work alongside industry experts to enhance your skills and knowledge in a cutting-edge field.

• International Experience: Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company.

• Open Communication Culture: Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment.

• Get Things Done Attitude: Be part of a results-driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry.

1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.