Sales Development Representative (SDR) - Berlin

Aircall; Berlin; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary package & benefits

Job summary

Aircall Berlin is seeking a German-speaking sales professional to qualify inbound opportunities via chat and phone, highlight Aircall features, and support Account Executives across regions. The role requires strong communication, a customer-facing mindset, and a commitment to training in Aircall's Sales Academy.

German market knowledge is essential. Join a fast-moving, collaborative team leveraging AI-powered tools to drive conversions and help customers scale their voice and automation

Qualifications

• Fluent in German and English for emails, calls and meetings on the German market.
• Customer-facing experience is key and a can-do sales mindset is important.
• Willingness to develop sales skills through training and academy.

Responsibilities

• Filter and qualify inbound leads via chat and phone.
• Highlight Aircall product features and business advantages to raise curiosity.
• Assist Account Executives across regions to book demos and meetings; document activities in Salesforce.
• Continuously learn and stay updated on industry trends.
• Possess and demonstrate first-hand sales or customer-facing experience.

Skills

Fluent in German

Fluent in English

Strong communication

Customer-facing experience

Time management

Organizational skills

Sales mindset

Tools

Salesforce

Job description

Berlin Office

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.

Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world‑class investors and driven by rapid AI innovation across multiple product lines.

At Aircall, you’ll join a company in motion. We’re ambitious, product‑driven, and execution‑focused, with visible impact, fast decisions, and real growth.

How we work at Aircall:We’re customer‑obsessed, data‑driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast‑moving environment where trust and impact matter, you’ll feel at home here.

You will work closely with Account Executives (AE), and you will engage inbound prospects via chat and over the phone, to qualify them and discuss the opportunity with AEs. This role is integral in the gathering of pre‑sales prospect information and also in its collaboration with Sales teams across the Region

The ideal candidate would bring a positive energy to the team, is curious, and motivated to learn. Customer‑facing experience is key - this position will be the perfect start to launch your sales career. All in all, this role will enable you to develop consultative sales skills and grow professionally

Key Responsibilities:

• Filter and qualify top‑of‑funnel, inbound leads per chat and over the phone
• Highlight Aircall product features and business advantages to raise curiosity and interest
• Assist AEs of all regions to boost the sales cycle: booking demos and meetings, documenting activities in Salesforce
• Continuously learn and update skills and keep aware of industry trends
• Firstsales or customer facing experience

Qualifications:

• Fluent in German & English : you will be emailing, calling, meeting prospects on the german market
• German market knowledge is important (can be gathered from having worked / lived there, or affinity to the culture etc.)
• Good communication skills: active listening, empathy, problem-solving attitude
• Time management and organisation skills: ability to manage several accounts
• A willingness to develop your sales skills. Your first two weeks will be spent at the Aircall Sales Academy and there will be continuous training and development.

Key moment to join Aircall in terms of growth and opportunities

Our people matter, work-life balance is important at Aircall

Fast-learning environment, entrepreneurial and strong team spirit

Competitive salary package & benefits

DE&I Statement:

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.