Sales Associate - Düsseldorf (2433)

Bang & Olufsen; Hannover; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A premier audio brand is seeking a passionate Sales Associate for their store in Hannover, Germany. You will uphold high customer service standards and represent the brand's quality products. Ideal candidates will have retail experience in luxury goods and fluency in both English and German. This role includes engaging with customers, upselling products, and participating in training. If you thrive in a high-end environment, we invite you to apply by 5th January 2026.

Qualifikationen

• Experience in retail, especially in high-end segments.
• Ability to convey product quality to customers.
• Comfortable in a smart-dressing environment.

Aufgaben

• Provide exceptional customer service in the store.
• Expert in product details and brand history.
• Manage customer queries to satisfactory conclusions.
• Upsell products through solution selling techniques.
• Participate in training sessions to improve skills.

Kenntnisse

Excellent customer service

Retail experience in luxury goods

Fluency in English and German

Team spirit

Passion for aesthetics and design

Tools

MS Office

Jobbeschreibung

Join our team of highly talented sales associates and be part of the next chapter of Bang & Olufsen’s Düsseldorf store.

This store is operated by a B&O Monobrand Partner and whilst you will be exclusively representing B&O you will be employed through our Partner’s business: APL Competence GmbH. When you apply your CV will be shared with this trusted Partner business.

Key Responsibilities

As our new Sales Associate, you will join the dedicated team in our store B&O at Carlspaltz in Düsseldorf. Your mission is to uphold high levels of customer service standards whilst selling the company’s range of products and services. The delivery of impeccable customer service is paramount, both before, during and after the sale has taken place, creating a strong customer rapport and long‑term loyalty.

More specifically, you will:

• Be the expert on all product and sales details, pricing information, brand awareness, brand history, delivery details, and other customer requirements.
• Understand and practice the processes of solution selling. These techniques and skills are to be continually used to maximise all opportunities for upselling and add‑on selling with both new and existing clients.
• Excellent levels of personal presentation with a confident ability to demonstrate showroom products.
• Ensure professional and knowledgeable management of all customer queries, taking responsibility to see the query through to a satisfactory conclusion.
• Maintain awareness of new product developments, new company initiatives, and all promotional activity.
• Ensure that the required level of Customer satisfaction is achieved through full use of CRM System.
• Take part in training and development to expand your professional skillset and knowledge.
• Attend customer events from time to time, either in the evening or at weekends.
• Attend site surveys and home demonstrations as required, including before and after normal working hours if necessary.

What you bring

We seek someone who can demonstrate a passion for sound, aesthetics, and high‑end designer products. Someone with an understanding and appreciation of the product quality, who can convey this to our customers. We are seeking someone who has retail experience within a luxury or premium goods brand, from a store environment, although the right mindset and passion for retail are just as relevant. Familiarity with high‑end electronics and the Bang & Olufsen brand is a great plus.

Furthermore, you:

• Are outgoing and have the desire to give excellent customer service.
• Possess great team spirit and a helpful attitude.
• Have experience with MS Office – knowledge of payment and order systems is a plus.
• Enjoy representing a high‑end brand, high service level, and comfortable with smart dressing.
• Fluency in English and German.

How to Apply:

Submit your CV and application in English by pressing the ‘Apply’ button. Applications are assessed continuously, so please apply as soon as possible and no later than 5th January 2026.

At Bang & Olufsen, we believe in equal opportunities for all. We encourage applicants to focus on their qualifications, skills, and experience when submitting their CVs. Please refrain from including personal information such as photographs. We base hiring solely on qualifications, with a goal of supporting a diverse and inclusive workplace for all.

If you want to know more about the position, you are welcome to contact our Partner, Bang & Olufsen am Carlsplatz, Carola Piechulek. Phone: [phone].