Sales Associate

Columbia Sportswear Company; Wolfsburg; On-site; EUR 18,000 - 21,000; Full time

Job summary

Columbia Sportswear Company in Wolfsburg is seeking a Retail Associate II to deliver exceptional customer service, drive product suggestions and support the store leadership team. You will handle POS transactions, assist with merchandising, stock, and daily store operations, and participate in designated keyholder duties such as opening or closing the store.

No specific education is required; a high school diploma or GED is preferred. Availability for a flexible retail schedule is expected.

Qualifications

• No specific education required; High School Diploma or GED preferred.
• Experience delivering customer service and sales support.
• Ability to operate a POS system and related store tech.

Responsibilities

• Provide exceptional customer service by answering questions and making product recommendations.
• Maintain store standards for merchandising, cleanliness and safety.
• Perform cash register transactions accurately and process loyalty program activities.
• Assist with stock flow and designated keyholder duties (opening/closing).

Skills

Customer service

Sales skills

POS operations

Education

High School Diploma or GED preferred

Tools

POS system

Job description

ABOUT THE POSITION

With over 430 retail stores worldwide, our associates are essential to our business. From ensuring product availability on the sales floor to creating eye-catching visual displays, to addressing customer inquiries to running an efficient check-out process, our associates create memorable customer experiences while simultaneously assisting the Store Leadership team to support Columbia Sportswear Company’s mission of “Connecting Active People with Their Passions.” As a Retail AssociateII you will serve as a brand ambassador to provide exceptional customer service; contributing to the profitability and customer experience in the store. Within this role you will employ your natural problem-solving and sales abilities to answer customer questions and make compelling product recommendations while supporting Columbia Sportswear Companies values to enhance customer service and teamwork. The Retail AssociateII role is only used for Retail Associates who are in the Designated Key Holder Program.

HOW YOU’LL MAKE A DIFFERENCE

Provide exceptional customer service by responding to consumer questions or issues regarding product features, benefits and availability; engage with consumers to understand their needs and preferences (e.g., demonstrate and explain merchandise, make suggestions on suitable options for consumers, etc.). Maintain store standards for visual merchandising, cleanliness and safety; retrieve merchandise from sales floor, stock room or other inventory locations. Perform all required cash register transactions (e.g., sales, returns, exchanges, connecting consumer to loyalty program) efficiently and accurately. Contribute to store profitability by receiving, handling, replenishing and processing incoming and outgoing product flow in the stores accurately and efficiently. Perform designated keyholder duties as needed which may include opening and closing store duties.

YOU HAVE No specific education required (High School Diploma or GED preferred); 2 (or less) years of experience in position or specialization.

Skill operating a Point of Sales (POS) system, other in-store computerized systems, and telephone.

JOB CONDITIONS: Frequently in a more active environment (i.e., requires ability to constantly move about) that can be physical or strenuous in nature (frequently adjusting/moving items weighing up to 40 lbs.), may frequently use specialized equipment, may have exposure to dust and noise; occasionally requires the ability to work in place; ability to clearly communicate with others; availability to work a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts. All local, state and federal laws are adhered to when evaluating your availability.

We welcome talent from all backgrounds and do not discriminate based on age, gender, nationality, race, religion or any other characteristics protected by applicable law. Diversity, equity, and inclusion are at the heart of our success as a global brand. We aim to recruit, develop, and retain exceptional people, ensuring fair practices and transparency in line with evolving standards. We are committed to equal pay for equal work and make employment decisions based on qualifications, merit, and business needs.

Expected Pay/Voraussichtliche Vergütung: €13.90 - €14.90. Newly hired employees typically are employed at the Hiring Rate for the specific store; however, previous experience will be considered. The expected pay listed on this job posting reflects the gross expected pay for Full-time positions. This pay disclosure will not apply to roles subject to different pay structures due to age or employment category (such as minors, apprentices, or interns) permitted under applicable law/CBA.

Founded in 1938, Columbia Sportswear Company is a global leader in designing, sourcing, marketing, and distributing outdoor and active-lifestyle apparel, footwear, accessories, and equipment. Our four primary brands Columbia®, Mountain Hardwear®, SOREL® and prAna® complement each other to address the diverse needs of active consumers and their products have gained an international reputation for their innovation, quality and performance. Learn more about our family of brands here.