SailPoint Support Engineer

Jobtailor; Deutschland; Remote; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

Jobtailor seeks a skilled identity and access management administrator to manage SailPoint IdentityIQ/Identity Security Cloud deployments. You will handle lifecycle management, access certifications, provisioning workflows, and RBAC/SoD policy enforcement while supporting integrations with AD, LDAP, and cloud apps.

Strong communication and security fundamentals required. You will contribute to audits, change management, and documentation, collaborating with security teams to meet NIST/Zero Trust

Qualifikationen

• Bachelor's degree or equivalent work experience in a related field.
• 3+ years hands-on with SailPoint IIQ/ISC or similar IGA platform.
• Active Secret Clearance required.
• SailPoint certification(s) required.
• Strong English communication, both written and spoken.
• Experience with identity lifecycle, access certifications, RBAC, provisioning workflows, and SoD.
• Experience integrating SailPoint with AD/LDAP and enterprise apps via REST/SCIM.

Aufgaben

• Provide day-to-day administration, configuration, and support of the SailPoint platform.
• Manage identity lifecycle, roles, access certifications, and provisioning workflows.
• Troubleshoot and resolve ICAM incidents within SLAs.
• Configure and maintain SailPoint features including RBAC and SoD.
• Integrate SailPoint with enterprise apps using REST APIs, SCIM, connectors.
• Support onboarding/offboarding of users, roles, and applications.
• Monitor system health, review logs, and address issues proactively.
• Collaborate with security/compliance to meet NIST and Zero Trust.
• Maintain documentation, SOPs, and runbooks; participate in change management.

Kenntnisse

SailPoint IdentityIQ Administration

Identity Lifecycle Management

RBAC

Provisioning Workflows

SoD Policy Enforcement

REST API Integration

SCIM Integration

Active Directory Integration

Java Scripting

Python Scripting

Ausbildung

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

Jira

AWS

Azure

Google Cloud

Jobbeschreibung

• Provide day-to-day administration, configuration, and support of the SailPoint platform
• Manage identity lifecycle, roles, access certifications, and provisioning workflows
• Troubleshoot and resolve ICAM incidents, service requests, and problems within SLAs
• Configure and maintain SailPoint ISC or IIQ features, including RBAC, SoD policies, and automated provisioning/deprovisioning
• Integrate SailPoint with enterprise applications, directories, and third-party services using REST APIs, SCIM, and connector frameworks
• Support onboarding and offboarding of users, roles, and applications
• Monitor system health, review logs, and proactively address issues
• Collaborate with security and compliance teams to meet NIST and Zero Trust requirements
• Maintain technical documentation, SOPs, and runbooks
• Participate in change management, including planning, testing, and implementation
• Support audits and compliance reviews by generating access reports and certification campaigns
• Evaluate and implement new SailPoint features aligned with mission requirements
• Provide Tier 2/Tier 3 support for escalated identity governance and access management issues

Requirements

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field from an accredited college or university; equivalent work experience may be considered in lieu of a degree
• 3+ years of hands-on experience administering and supporting SailPoint IdentityIQ (IIQ) or SailPoint Identity Security Cloud (ISC), or a comparable Identity Governance and Administration (IGA) platform
• Active Secret Clearance required
• Relevant SailPoint certification(s) required
• Exceptional communication skills in English, written and oral
• Hands-on experience administering SailPoint, including identity lifecycle management, access certifications, role management, provisioning workflows, and SoD policy enforcement
• Strong understanding of IGA concepts, including joiner/mover/leaver processes, RBAC, and entitlement management
• Experience integrating SailPoint with Active Directory, LDAP, and enterprise applications via native connectors or REST/SCIM APIs
• Familiarity with ICAM frameworks and federal identity management standards, including NIST SP 800-63 and FICAM
• Experience supporting users and applications in a ticketing/ITSM environment such as ServiceNow or Jira
• Ability to analyze and interpret system logs
• Knowledge of RBAC and ABAC models and their implementation within SailPoint
• Knowledge of Zero Trust Architecture principles
• Ability to create and maintain technical documentation, SOPs, and runbooks
• Ability to work independently and collaboratively
• Desired: federal government IT experience supporting ICAM programs
• Desired: SailPoint Architect certification
• Desired: SailPoint BeanShell/Java scripting experience
• Desired: PAM familiarity, such as CyberArk or BeyondTrust
• Desired: DevSecOps and CI/CD pipeline integration experience
• Desired: AWS, Azure, or Google Cloud knowledge
• Desired: Python or PowerShell scripting
• Desired: Okta, Ping Identity, or ForgeRock familiarity
• Desired: PIV/CAC authentication knowledge
• Desired: ATO and SSP experience
• Desired: CISSP, Security+, or other cybersecurity certifications

Core Competencies

Demonstrates expertise in administering and supporting SailPoint IdentityIQ and Identity Security Cloud, with a strong focus on identity lifecycle management, access certifications, and compliance with NIST and Zero Trust principles. Proficient in integrating SailPoint with enterprise applications and maintaining technical documentation.

Highest-signal resume keywords

• SailPoint IdentityIQ Administration
• Identity Lifecycle Management
• NIST Compliance
• REST API Integration
• SailPoint Certification

ATS Optimization Keywords

Hard Skills

• Identity Governance and Administration
• Role-Based Access Control
• Provisioning Workflows
• SoD Policy Enforcement
• System Log Analysis
• SailPoint Configuration
• SCIM Integration
• Active Directory Integration
• Java Scripting
• Python Scripting

Soft Skills

• Exceptional Communication Skills
• Collaborative Work Style
• Independent Problem Solving

Certifications & Qualifications

• SailPoint Certification
• CISSP
• Security+
• SailPoint Architect Certification

Industry Keywords

• ICAM
• Zero Trust Architecture
• FICAM
• PAM
• Federal Identity Management Standards

Tools & Technologies

• ServiceNow
• Jira
• AWS
• Azure
• Google Cloud