Revenue Operations Manager

TOPdesk; Kaiserslautern; Vor Ort; EUR 70.000 - 88.000; Vollzeit

Zusammenfassung

TOPdesk is expanding its Revenue Operations team in Kaiserslautern and beyond, seeking an experienced RevOps lead to own forecasting, pipeline health, and commercial analytics. You will partner with Finance and HR on quotas, capacity, and SPIFs while driving data quality and CRM discipline across the region.

The role requires solid expertise in B2B SaaS metrics (ARR/NRR, pipeline coverage, CAC payback), strong Excel modelling, and hands-on leadership with the team.

Qualifikationen

• 3-6 years in Revenue Operations, Sales Operations, GTM Strategy, FP&A.
• Experience owning a forecast trusted by leadership and improving accuracy.
• Strong Salesforce reporting skills and advanced Excel modelling.

Aufgaben

• Run weekly, monthly, and quarterly forecast processes with leadership; consolidate inputs and present conclusions.
• Surface pipeline risk with a clear plan; avoid just reporting issues.
• Be primary RevOps contact for regional sales leaders; remove operational friction.

Kenntnisse

Forecasting

Pipeline management

Stakeholder partnership

CRM tooling

Data analysis

Excel modelling

Salesforce reporting

Tools

ZoomInfo

Clay

Salesforce

Excel

Jobbeschreibung

TOPdesk is an international software company specializing in service management, employing over 700 people across 8 countries and serving more than 5,000 customers worldwide .What truly sets us apart is our people. They are the heart of our company. Our diverse team comprises individuals from various academic backgrounds, with and without disabilities, and from a multitude of cultural backgrounds. While each team member brings their own expertise, we thrive as a team. We are dedicated to providing exceptional service to our customers. At TOPdesk, we believe in creating an inclusive and supportive work environment where everyone can grow and contribute their best.

• 40
• 6250 - 7900
• Kaiserslautern, London, Manchester, Delft

This is a role for someone who lives in the numbers, can pressure-test the forecast, and brings enough processrigourto make the operational side run without heroics.The goal is that every commercial leader feels they have aRevOpspartner genuinely invested in helping them hit their targets.

What You'll Personally Own

Stakeholder partnership and commercial support

• Run the weekly, monthly, and quarterly forecast process: facilitate calls with sales leadership, consolidate inputs, and present conclusions, not just data
• Surface pipeline risk proactively with a point of view on what to do about it, not just a report that something is off
• Be the primaryRevOpscontact for regional and segment sales leaders; show up in their forecast calls, understand their targets, and remove operational friction before it becomes a problem
• Own the inputs the VP needs for annual planning, budget conversations, and leadership reviews; partner with Finance and HR on quota-setting, capacity planning, ramp structures, and SPIFs

Lead quality standards

• In partnership with the VP, maintain funnel metrics definitions, thresholds and disqualification criteria alongside marketing, BDR/BDM, AM & CSM leadership
• Own the strategy and vendor decisions for the enrichment and prospecting stack (ZoomInfo, Clay, or equivalent)

Commissions

• Own commission plan logic and maintain plan documentation; partner with theRevOpscommissions analyst on payout calculation and processing
• Primary point of contact for plan questions and disputes; escalated edge cases to VP as needed
• Contribute to the evaluation and eventual implementation of dedicated comp tooling (planned 2027)

What Your Team Executes (3-4 Direct Reports)

Forecasting and pipeline operations

• Build and maintain forecast models; track accuracy over time and embed best practices (coverage ratios, commit vs. best case discipline, stage entry/exit criteria)
• Monitor pipeline health metrics,coverage, conversion, velocity, slippageand maintain early-warning signals for at-risk regions and segments
• Build and maintain attainment dashboards, leaderboards, and gamification tools that reinforce CRM hygiene and forecast submission discipline

Lead quality operations

• Manage the enrichment stack day-to-day: data quality, suppression lists, and GDPR compliance across EMEA markets
• Run regular lead quality reviews; surface ICP drift, coverage gaps, and conversion trends across the funnel

Reporting and dashboards

• Own the recurring reporting cadence (QBRs, monthly business reviews, weekly commercial updates)
• Maintain core KPI definitions and dashboards; produce standard analyses on funnel efficiency and segment performance

Your profile

• 3-6years in Revenue Operations, Sales Operations, GTM Strategy, FP&A
• Previous roles owning a forecast that leadership trusts and improving its accuracy
• Experience working closely with FP&A
• B2B SaaS or recurring-revenue background; deep fluency in subscription metrics (ARR, NRR, GRR, pipeline coverage, win rates, CAC payback)
• Strong Salesforce reporting skills and advanced Excel modelling
• Hands-on leader who enjoys working in the numbers alongside the team

This is what you do it for

The nicest colleagues, a laptop, and a salary that grows with you. That is a no-brainer, of course. But there's more. Much more. In the Employee Handbook, you'll discover all of our employment conditions.

10 to Grow

• Devote 10% of your working time and a budget equivalent to 10% of your gross annual salary to personal development.

Paid parental leave

• Receive your full salary for 9 weeks + 50% of your salary for 17 weeks.

Simply do it during work time. Did we mention helping people is part of our DNA?