Reservations Sales Agent (m/w/d)

Radisson Hotel Group; Hamburg; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Staff hotel rates

Friends & Family discounts

Breakfast & F&B discounts

Job summary

Radisson Hotel Group is seeking a Reservations Coordinator to join our vibrant Hamburg team. You will convert booking inquiries into sales, manage the guest journey from enquiry to checkout, and upsell where appropriate to maximize revenue while delivering outstanding service.

The ideal candidate has reservations experience, strong supervisory and hands‑on leadership skills, a passion for hospitality, and a talent for finding creative solutions.

Qualifications

• Experience in reservations.
• Strong supervisory and hands-on leadership.
• Commitment to delivering exceptional guest service in hospitality.
• Creative problem solving and support orientation.
• Personal integrity and ability to work under pressure.

Skills

Reservations experience

Supervisory skills

Guest service

Problem solving

Integrity

Job description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

We are currently seeking a Reservations Coordinator to join our vibrant team. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences. We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning. As a Reservations Coordinator, you embody a unique blend of precision, efficiency, and a customer-centric approach, elevating our Reservations Team. Your role is instrumental in ensuring seamless and top-notch service, where attention to detail meets a passion for enhancing the guest experience. Our reservations team are natural organizers. Sales driven with meticulous attention to detail and totally tuned in to guests needs to deliver an experience that is beyond expectation - creating memorable moments for our guests. Our Reservations Co-Ordinator loves the hustle and bustle of life and are passionate enough to fill our house! You will convert booking enquiries into sales, ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level. You will maximize sales and profitability by monitoring consumer demands and upselling in order to achieve targets. As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the reservations department. As Reservations Co-Ordinator, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!

• Experience in reservations.
• Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style.
• Commitment to delivering exceptional guest service with a passion for the hospitality industry.
• Ability to find creative solutions with proven problem- solving capabilities offering support where required.
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy.

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your "Yes I Can!" spirit shine as you bring hospitality to life. Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential. Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives. Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond. Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding! Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide Guaranteed minimum of 30% off for your Friends & Family Exclusive Discounts on Breakfast, Food & Beverage, Spa and more Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you. We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.