Remote Desktop Support Technician

DXC Technology; Deutschland; Remote; EUR 34.000 - 43.000; Vollzeit

Zusammenfassung

DXC Technology in Adelaide seeks multiple Remote Desktop Support Technicians to join our Adelaide-based operations, delivering high-quality remote desktop support to major government clients in a fast-paced MSP environment.

You will handle Level 1/2 IT support, document incidents, meet SLAs, and collaborate with a team while working with ServiceNow and undergoing background checks.

Qualifikationen

• Experience in Level 1/2 IT support in an MSP or enterprise environment.
• Familiarity with Windows OS and remote troubleshooting tools.
• Strong documentation accuracy and attention to detail.
• Excellent verbal and written communication skills.
• Customer-first mindset with professional and courteous approach.
• Ability to multitask and work under pressure to meet deadlines.
• Strong time management and organisational skills.
• Collaborative team spirit and proactive attitude.
• Ability to pass background checks including National Police Check.
• Familiarity with ITSM ticketing systems such as ServiceNow.

Aufgaben

• Provide remote desktop support to end users using remote access tools.
• Deliver high-quality IT support to resolve incidents and fulfill service requests.
• Prioritise and manage new support tickets and existing work orders efficiently.
• Accurately document service details, time logs, and job notes in the ticketing system.
• Meet service level agreements (SLAs) and task-specific timeframes.

Kenntnisse

IT support L1/L2

Windows OS

Remote troubleshooting

Documentation accuracy

Communication skills

Customer focus

Multitasking

Time management

Team collaboration

Background checks

ServiceNow

Jobbeschreibung

Job Description:

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology

Remote Desktop Support Technician

Location: DXC, Felixstow, Adelaide

Employment Type: Full-Time

Eligibility: Australian Citizen or Permanent Resident

Client: Major Government Departments

Career Growth: Long-term opportunities with a growing organization

About the Role

We are expanding our Remote Services team and are seeking multiple Remote Desktop Support Technicians to join our Adelaide-based operations. You will be supporting major government clients, delivering high-quality remote desktop support in a fast-paced, enterprise Managed Services Provider (MSP) environment.

Key Responsibilities

Do you believe that you can:

• Provide remote desktop support to end users, including executive-level staff, using remote access tools.
• Deliver high-quality IT support to resolve incidents and fulfill service requests.
• Prioritise and manage new support tickets and existing work orders efficiently.
• Accurately document service details, time logs, and job notes in the ticketing system.
• Meet service level agreements (SLAs) and task-specific timeframes.

Skills & Experience Required

You’ll thrive in this role if you have:

• Proven experience in Level 1/2 IT support, preferably in an MSP or enterprise environment.
• Familiarity with basic hardware, Windows OS, and remote troubleshooting tools.
• Strong attention to detail and accuracy in documentation.
• Excellent verbal and written communication skills.
• A customer-first mindset with a professional and courteous approach.
• Ability to multitask and work under pressure in a deadline-driven environment.
• Strong time management and organisational skills.
• A collaborative team spirit and a proactive attitude.
• Ability to pass background checks including National Police Check and employment screening.
• Familiarity with ITSM ticketing systems such as ServiceNow

You Might Be the Right Fit If You Are:

• An eager learner excited to grow your technical skills and work with the latest technologies.
• A fantastic communicator who follows through and ensures customer satisfaction.
• Someone who thrives in a dynamic, challenging, and rewarding environment.

Why Join Us?

• Be part of a supportive and growing team.
• Work with a major government client on meaningful projects.
• Career development and training opportunities.
• A culture that values innovation, collaboration, and customer excellence.

Trust, Transform & Thrivewith a company whose mission is to lead our clients on their digital transformation journey. DXC Technology is recognized globally as a force multiplier, enabling clients to seize the opportunities presented by today's rapidly changing technologies.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is available here.