Remote Client Support Associate | Entry-Level CSR | Work From Home

AIL; Deutschland; Remote; EUR 22,000 - 52,000; Full time

Benefits offered by this job

Training & mentorship

Flexible scheduling

Remote work

Job summary

Globe Life AO offers a 100% remote Remote Client Support Associate role, designed for individuals seeking flexible, work-from-home opportunities. You will connect with clients who have requested information about benefits, educate them on options, and guide enrollment—all from a virtual setting with comprehensive training and mentorship.

As an entry-level position, the role emphasizes relationship-building, professional communication, and ongoing client support, with weekly performance-based

Qualifications

• No prior insurance experience required; training provided.
• Must be at least 18 years old.
• Must be physically located in the United States
• 100% remote position; independent contractor arrangement

Responsibilities

• Handle client inquiries remotely via Zoom, phone, and email.
• Educate clients on life, accident, and health benefit options.
• Guide eligible clients through applications and enrollment; explain next steps.

Skills

Communication

Active listening

Customer service

Time management

Job description

Remote Client Support Associate / Entry-Level Customer Service / Work From Home

Globe Life AO | 100% Remote | U.S. Applicants | Flexible Schedule | Training & Mentorship Provided

Start Your Remote Career Helping Working Families

Looking for awork-from-home opportunitywhere you can help people, build valuable professional skills, and create opportunities for long-term career growth?

Globe Life AO is expanding our virtual team and seeking motivated, people-focused individuals to join us asRemote Client Support Associates.

In this role, you'll connect virtually with individuals and families who haverequested information about available benefits. You'll answer questions, explain available options, guide clients through next steps, and provide professional ongoing support.

Whether you're entering the workforce, changing careers, or looking for greater flexibility,no previous insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

• 100% Remote / Work From Home
• Entry-Level — No Insurance Experience Required
• Qualified Client Opportunities Provided
• No Traditional Cold Calling
• Weekly Performance-Based Compensation
• Flexible Scheduling
• Comprehensive Training & Mentorship
• Leadership & Career Advancement Opportunities

What You'll Do

As aRemote Client Support Associate, you'll combine customer service, relationship building, benefits education, and client support in a fully virtual environment.

Connect With Clients

• Meet with clients through scheduled Zoom and phone appointments

• Connect with individuals who have requested information

• Ask questions to understand client needs and priorities

• Build positive, professional relationships

• Create a welcoming and personalized client experience

Educate & Guide

• Explain available life, accident, and supplemental health benefit options

• Answer questions clearly and professionally

• Help clients understand available programs and coverage

• Guide eligible clients through applications and enrollment

• Explain next steps and required documentation

• Provide timely follow-up throughout the process

Provide Ongoing Client Support

• Assist existing clients with policy-related questions

• Conduct policy reviews when appropriate

• Assist with beneficiary updates

• Maintain accurate digital client records

• Manage appointments and follow-up communications

• Provide continued customer service after enrollment

Work With Clients Who Have Requested Information

Rather than spending your day randomly prospecting, you'll connect withindividuals and families who have requested information regarding available benefits.

Your role focuses on:

Connect → Listen → Educate → Guide → Assist → Follow Up

This allows you to concentrate on building relationships and delivering an excellent client experience.

100% Remote / Work From Home

Your client appointments, training, coaching, and team collaboration are completed virtually.

You'll work using technology such as:

• Zoom

• Phone and email

• Digital client-management systems

• Online scheduling tools

• Virtual training platforms

• Web-based enrollment technology

Enjoy the convenience of building your career from home without a daily commute.

Weekly Performance-Based Compensation

This opportunity offerscommission-based compensation rather than a guaranteed hourly wage or salary.

Income opportunities may include:

• Weekly commission payments

• Performance-based bonuses

• Renewal and residual income opportunities

• Recognition incentives

• Leadership compensation as you advance

Individual earnings vary based on activity, production, performance, and results.

No Experience? Training Is Provided.

Previous insurance experience isnot required.

Training and professional development may include:

• Structured virtual onboarding

• State insurance licensing guidance

• Benefits and product education

• Customer-service training

• Client communication development

• Enrollment procedures and systems

• Virtual presentation skills

• Weekly coaching

• One-on-one mentorship

• Professional development

• Leadership training

We valueattitude, professionalism, work ethic, coachability, and willingness to learn.

Build More Than an Entry-Level Career

For individuals interested in continued growth, this opportunity provides the ability to develop skills beyond the initial client-support role.

Potential development opportunities may include:

Client Support Associate → Client Representative → Trainer/Mentor → Team Leadership → Management

Advancement is based onperformance, consistency, professional development, and demonstrated leadership ability.

Who We're Looking For

You may be a strong fit if you're:

• Friendly and comfortable talking with people

• A strong communicator and active listener

• Customer-focused and service-oriented

• Organized and detail-oriented

• Dependable and professional

• Self-motivated and accountable

• Comfortable working independently from home

• Able to manage your time effectively

• Comfortable learning new technology

• Coachable and receptive to feedback

• Goal-oriented and interested in professional growth

• Able to collaborate effectively with a virtual team

Experience incustomer service, retail, hospitality, healthcare, education, administration, call centers, banking, client relations, or salesmay be helpful but isnot required.

Minimum Requirements

Applicants must:

• Be at least18 years of age

• Be physically located within the United States

• Be legally authorized to work in the United States

• Have access to a reliable computer or laptop

• Maintain reliable high-speed internet

• Have webcam and microphone capability

• Maintain a quiet, professional workspace

• Be comfortable communicating through Zoom and phone

• Be willing to complete required training

• Be willing and able to obtain the appropriatestate Life & Health Insurance Licensebefore conducting activities requiring a license

Licensing guidance is provided.

About Globe Life AO

Globe Life AO serves working families and members of affiliated organizations through supplemental insurance and financial protection products.

Our virtual business model allows representatives to serve clients from home while receiving ongoingtraining, mentorship, technology, professional development, and leadership support.

Our culture emphasizesservice, integrity, accountability, professional growth, and performance-based advancement.

Virtual Interview Process

The hiring process is conducted remotely.

Qualified applicants will receive information about theposition, compensation structure, licensing requirements, training program, client process, and advancement opportunitiesbefore continuing to a live virtual interview with our hiring team.

Work From Home. Support Clients. Develop Your Skills. Build Your Future.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States

• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace

• Complete required training and participate in virtual meetings

• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities

• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.