Relationship Manager (m/f/d)

LexisNexis Risk Solutions; Frankfurt; Hybrid; EUR 48.500 - 80.600; Vollzeit

Benefits dieser Stelle

Hybrid work model

Global benefits and wellbeing

Career development pathways

Zusammenfassung

LexisNexis Risk Solutions in Frankfurt is seeking a Relationship Manager to support and grow our partner channel within a global organization. The role focuses on managing a portfolio of strategic partners, ensuring adoption of solutions, and driving retention and growth, working with Partner Business Development Managers.

The ideal candidate has 2–4 years in account management or related roles, strong relationship-building and communication skills, and experience with SaaS/tech.

Qualifikationen

• Proven experience in account management, customer success, or partner management (approx. 2–4 years).
• Strong ability to build and maintain lasting client relationships.
• Excellent communication and stakeholder management skills.
• Ability to balance client-facing activity with administrative responsibilities.

Aufgaben

• Build and maintain strong, trusted relationships with partners.
• Drive partner success through adoption, engagement, and retention strategies.
• Coordinate Quarterly Business Reviews (QBRs) with key partners.
• Support onboarding, training, and ongoing partner enablement.
• Identify opportunities for upselling and cross-selling in partnership with BDMs.
• Act as a central point of coordination between partners and internal teams.
• Prepare presentations, reports, and partner engagement materials.
• Manage day-to-day partner requests, including onboarding and administrative processes.
• Collaborate with sales, product, and operations teams to ensure seamless partner experience.
• Occasional travel.

Kenntnisse

Account management

Customer success

Stakeholder management

SaaS / tech experience

CRM tools

Tools

Salesforce

Jobbeschreibung

Position: Relationship Manager (m/f/d)

(internal Business Title: Partner Success Manager)

Location: Frankfurt, hybrid or London, hybrid

Languages: German and English required

About Our Team

At LexisNexis Risk Solutions, we partner with organisations to solve some of the world’s most complex risk challenges. Our team works at the forefront of fraud prevention, identity verification, and financial crime compliance, delivering solutions that help customers grow, improve efficiency, and enhance customer experiences.

Position: Relationship Manager (m/f/d)

(internal Business Title: Partner Success Manager)

Location: Frankfurt, hybrid or London, hybrid

Languages: German and English required

About Our Team

At LexisNexis Risk Solutions, we partner with organisations to solve some of the world’s most complex risk challenges. Our team works at the forefront of fraud prevention, identity verification, and financial crime compliance, delivering solutions that help customers grow, improve efficiency, and enhance customer experiences.

You’ll be joining a high-performing, collaborative sales team that’s focused on delivering value through strong partnerships and long-term customer success.

About The Role

We’re looking for a Relationship Manager (m/f/d) to support and grow our partner channel, which represents a significant portion of our overall business.

This is a relationship-focused role where you will manage a portfolio of strategic partners, ensure successful adoption of our solutions, drive retention and growth. You’ll work closely with Partner Business Development Managers to support both existing relationships and new opportunities.

This is an excellent opportunity for a motivated, early-career professional looking to build a long-term career in account management within a global organisation.

Responsibilities

• Build and maintain strong, trusted relationships with partners
• Drive partner success through adoption, engagement, and retention strategies
• Coordinate and facilitate Quarterly Business Reviews (QBRs) with key partners
• Support onboarding, training, and ongoing partner enablement
• Identify opportunities for upselling and cross-selling (in partnership with BDMs)
• Act as a central point of coordination between partners and internal teams
• Prepare presentations, reports, and partner engagement materials
• Manage day-to-day partner requests, including onboarding and administrative processes
• Collaborate with sales, product, and operations teams to ensure seamless partner experience
• Occasional travel

Requirements

• Proven experience in account management, customer success, or partner management (approx. 2–4 years)
• Strong ability to build and maintain lasting client relationships
• Excellent communication and stakeholder management skills
• Comfortable balancing client-facing activity with administrative responsibilities
• Ability to work independently and manage multiple priorities
• Strong problem-solving mindset with a proactive approachExperience in SaaS, technology, or risk-related industries is highly regarded
• Exposure to partner or channel ecosystems is advantageous
• Familiarity with CRM tools (e.g. Salesforce) preferred

Work in a way that works for you

We promote flexibility and a healthy work-life balance. This role is for our office in Frankfurt with a hybrid working model (typically 2 days in the office), alongside opportunities to engage with partners both virtually and face-to-face.

Working for you

We know that your wellbeing and career growth are key to long-term success. We offer:

• Competitive salary and incentive structure
• Clear career development pathways across sales and account management
• Access to learning and development resources
• Global benefits and wellbeing initiatives

About The Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. We provide customers with insights and technologies that drive growth, improve operational efficiencies, and enhance customer experiences.

Our solutions span fraud and identity management, financial crime compliance, and payments, helping organisations navigate risk with confidence in an increasingly complex world.

Primary Location Base Pay Range: Germany - Frankfurt (Baseler Platz) €48,500 - €80,600. Total Target Cash Range: €74,500 - €123,900. Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.