Regional Service Quality Engineer (m/f/d)

Momentive; Leverkusen; Vor Ort; EUR 78.000 - 114.400; Vollzeit

Zusammenfassung

Momentive is seeking a Regional Service Quality Engineer to drive service quality across packaging, labeling, customer service, and product delivery, guiding regional teams to address complaints and inquiries promptly while aligning with regulatory and internal quality standards.

This role leads the global service quality strategy to reduce the service quality complaint rate below 0.5%, collaborates with external logistics partners, and champions the Customer Focus culture by embedding

Jobbeschreibung

Job Title: Regional Service Quality Engineer (m/f/d)

Summary: In this role, you will ensure the highest standards of service quality across all relevant operations, including packaging, labeling, customer service, and product delivery, by monitoring, analyzing, and continuously improving service processes to meet customer expectations, regulatory requirements, and internal quality standards. You will provide direction and support to regional teams to ensure customer complaints and quality-related inquiries are addressed promptly, consistently, and effectively, driving high levels of customer satisfaction. You will lead the development and execution of a global service quality strategy to reduce the service quality complaint rate to below 0.5%, while designing and implementing robust processes to achieve and sustain quality performance targets. In addition, you will champion and further evolve the Customer Focus element of Momentive's culture by embedding service quality excellence into daily operations, fostering continuous improvement, and promoting a customer-first mindset across the organization. The core focus is interacting with external logistics partners, including warehouses and freight forwarders. Serving as Momentive's Quality Manager, you will be responsible for developing, aligning, and enforcing quality standards.

Responsibilities

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Base Pay Range: €78.000 - €114.400 Compensation for this role will be competitive and aligned with market practices in the respective location. Actual pay is determined based on several factors, including but not limited to experience, education, skills, and geographic location. Where applicable country-specific salary ranges will be communicated during the hiring process based on local pay transparency regulations. If you are interested in this position, we’d ask that you apply! #BePartoftheSolution This role may also be eligible for variable incentive compensation. Any such incentives are governed by the terms of the Company’s applicable plans and are based on company performance and/or individual performance. At Momentive, we value your well-being and offer competitive total rewards and development programs. Our inclusive culture fosters a strong sense of belonging and provides diverse career opportunities to help you unleash your full potential. Together, through innovative problem-solving and collaboration, we strive to create sustainable solutions that make a meaningful impact. Join our Momentive team to open a bright future. About Us: Momentive is a premier global advanced materials company with a cutting-edge focus on silicones and specialty products. We deliver solutions designed to help propel our customer’s products forward—products that have a profound impact on all aspects of life, around the clock and from living rooms to outer space. With every innovation, Momentive creates a more sustainable future. Our vast product portfolio is made up of advanced silicones and specialty solutions that play an essential role in driving performance across a multitude of industries, including agriculture, automotive, aerospace, electronics, energy, healthcare, personal care, consumer products, building and construction, and more. Momentive believes a diverse workforce empowers our people, strengthens our business, and contributes to a sustainable world. We are proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by law. To be considered for this position candidates are required to submit an application for employment and be of legal working age as defined by local law. An offer may be conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations. Note to third parties: Momentive is not seeking or accepting any unsolicited assistance from search and selection firms or employment agencies at this time. For translated subtitles and to view other video content, visit our webpage and click on the translation icon at the top right. Join the Momentive Talent Community to receive alerts regarding specific opportunities matching your career interests. Click here to create an account or login to your profile.