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AWD online; Deutschland; Remote; EUR 24.000 - 28.000; Teilzeit

Benefits dieser Stelle

27 days pro rata annual leave

Birthday day off

Volunteer days

Employer pension contribution

Healthcare and life assurance

Annual salary review

Refer a Friend scheme

Benefit Hub access

Zusammenfassung

AWD online is seeking a Quality Assurance Officer with Criminal Justice practice experience to oversee quality across internal and commissioned services, analyse data, conduct case audits and contribute to improvements.

This part-time, remote role offers 22.5 hours per week, with occasional travel to meetings; you will prepare investigation outcomes, support policy development and deliver training while maintaining fairness and compliance.

Qualifikationen

• 5 GCSEs at Grade C or above, or equivalent, including English
• Experience in quality assurance and/or professional standards
• Experience handling complaints and investigations
• Ability to handle sensitive information with discretion and professionalism
• Strong analytical and report-writing skills
• Excellent written and verbal communication skills
• Proficient IT skills: Word, Excel, MS Forms
• Good time management and organisational skills
• Strong interpersonal and relationship-building skills
• Ability to work effectively from home in a structured manner

Aufgaben

• Carry out quality assurance activity through case audits and dip sampling
• Review quality assurance outcomes and identify trends and areas for improvement
• Assist with monthly Spotlight updates and quarterly QA Reports
• Support QA activity across internal and commissioned services
• Attend Quality Improvement Plan meetings and support actions
• Handle complaints and investigations with fair and timely outcomes
• Produce investigation outcome letters and reports
• Provide guidance on quality assurance and professional standards
• Assist with policy development and QA frameworks
• Keep up to date with legislation and best practice
• Deliver or support QA training and awareness sessions
• Build relationships with colleagues, commissioners and external partners

Kenntnisse

Analytical thinking

Attention to detail

Report writing

Data analysis

Communication

Time management

Interpersonal skills

Working from home discipline

Ausbildung

Degree in a relevant subject

Tools

MS Word

MS Excel

MS Forms

Jobbeschreibung

Are you an experienced Criminal Justice practitioner with strong analytical skills, excellent attention to detail and a passion for improving service quality and outcomes?

If you’ve also worked in the following roles, we’d also like to hear from you: Professional Standards Officer, Quality Officer, Compliance Officer, Quality Improvement Officer, QA Officer, Case Auditor, Service Quality Officer, Standards Officer, Audit Officer, Criminal Justice Officer

SALARY: £35,000 FTE / Actual Annual Salary of £21,284 per annum + Benefits

LOCATION: Remote Working - with limited travel to meetings and project sites, including Kent, Surrey, Sussex, Bristol and Newcastle

JOB TYPE: Part-Time, Permanent

WORKING HOURS: 22.5 hours per week, over 3 days

JOB OVERVIEW

This is an exciting opportunity for a Quality Assurance Officer to use Criminal Justice practice experience, professional judgement and a curious, analytical mindset to support high-quality service delivery.

As the Quality Assurance Officer you will provide quality assurance oversight across internal and commissioned services, analysing data, completing case audits and dip sampling, identifying trends and highlighting examples of good practice.

The Quality Assurance Officer will also support continuous improvement activity, contribute to practice workshops and training, and undertake complaints and investigations where allocated, ensuring matters are handled fairly, impartially and in line with policies and procedures.

DUTIES

• Complete Case Audits: Carry out quality assurance activity, predominantly through case audits and dip sampling
• Analyse Quality Data: Review quality assurance outcomes, identifying trends, excellent practice and areas for improvement
• Support QA Reporting: Help collate and analyse data for monthly Spotlight updates and quarterly Quality Assurance Reports
• Provide Service Oversight: Support quality assurance activity across internal and commissioned services
• Contribute to Improvement Plans: Attend quarterly Quality Improvement Plan meetings and support actions that strengthen practice
• Undertake Investigations: Handle complaints and investigations where allocated, ensuring fair, impartial and timely outcomes
• Prepare Reports and Letters: Produce clear, accurate and authoritative investigation outcome letters and reports
• Advise Colleagues: Provide advice and guidance to colleagues and managers on quality assurance and professional standards
• Support Policy Development: Assist with the development, review and implementation of relevant policies and Quality Assurance Frameworks
• Monitor Best Practice: Keep up to date with legislation, regulation and best practice relevant to the Criminal Justice sector
• Support Training Activity: Deliver or support training, workshops and awareness sessions relating to quality assurance and professional standards
• Build Partner Relationships: Develop positive working relationships with colleagues, commissioners and external partners

CANDIDATE REQUIREMENTS

ESSENTIAL

• 5 GCSEs at Grade C or above, or equivalent, including English
• Previous practitioner experience combined with quality assurance and/or professional standards experience
• Experience handling complaints and conducting investigations
• Ability to deal with sensitive and confidential matters with discretion, integrity and professionalism
• Proven analytical and report-writing skills, with the ability to interpret information and communicate findings clearly
• Competent IT skills, particularly Microsoft Word, Excel and MS Forms
• Excellent time management, planning and organisational skills
• Excellent and authoritative written and verbal communication skills
• Strong interpersonal and relationship-building skills
• Experience developing constructive working relationships and working towards agreed outcomes
• Ability to work effectively from home in a structured, self-motivated and organised manner

DESIRABLE

• A degree in a relevant subject, or equivalent knowledge gained through professional experience, training or self-directed learning
• Experience working within the Criminal Justice sector
• Experience delivering training, workshops or awareness sessions
• Experience managing multiple projects and working to deadlines
• Ability to work confidently both independently and as part of a wider team
• A proactive approach, with the initiative to identify problems and develop practical solutions
• Flexibility and willingness to undertake a varied range of duties
• Willingness to undertake relevant training and continued professional development
• Resilience and the ability to work effectively under pressure

BENEFITS

• Pro rata 27 days annual leave per annum, plus bank holidays, increasing with service
• Birthday day off and option to buy additional annual leave
• 2 paid Volunteer Days each year
• 5% employer pension contribution, matched with 5% employee contribution
• Healthcare Cash Plan and Life Assurance, 3 x salary
• Annual salary review
• Refer a Friend scheme
• Access to Benefit Hub with retail discounts, Cycle to Work scheme and additional voluntary benefits

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P15107