Quality Systems Coordinator

White Plains Hospital Inc; Berlin; On-site; EUR 74,000 - 111,000; Full time

Job summary

White Plains Hospital Medical Center is seeking a quality-focused professional to oversee laboratory services, ensuring compliance with CLIA, CAP, and NYS standards. The role includes staff training, data analysis, and leading quality improvement initiatives.

You will coordinate with department leaders to update SOPs, prepare performance reports, and support regulatory inspections. A MLS/MT with 3–5 years of clinical lab experience is preferred.

Qualifications

• Bachelor’s degree in Medical Laboratory Science, Biology, Chemistry, or a related field (required).
• ASCP, or equivalent certification as a Medical Laboratory Scientist (MLS) or Medical Technologist (MT), NYSDOH license (preferred).
• Minimum of 3-5 years of clinical laboratory experience, with at least 1-2 years in a quality or compliance role.

Responsibilities

• Ensure high-quality department/clinical services in compliance with standards.
• Maintain a safe environment for employees and patients.
• Monitor accreditation compliance and ensure documentation meets standards.
• Oversee staff competency, orientation, training, and ongoing education.
• Participate in committees and special projects as needed.
• Collaborate with interdisciplinary teams on hospital initiatives.
• Lead quality improvement initiatives and CAPA.
• Analyze QC data and laboratory indicators; perform RCA for quality issues.
• Prepare quality performance reports for leadership.

Skills

Quality management

Root cause analysis

Problem solving

Communication skills

Project management

LIS and data analysis

Regulatory compliance

Education

Bachelor's degree in Medical Laboratory Science

ASCP certification

NYSDOH license preferred

Tools

LIS

Job description

City/State:

White Plains, New York

Department:

Lab Laboratory Services_5

Work Shift:

Day

Work Days:

MON-FRI

Scheduled Hours:

9 AM-5 PM

Hours Per Pay Period:

75

Pay Rate/Range:

$83,239.4550 - $124,880.9250

Essential Functions and ResponsibilitiesIncludes the Following:

• Ensure the delivery of high-quality department/clinical services in compliance with hospital and regulatory standards.

• Maintain a safe environment for both employees and patients.

• Monitor compliance with accrediting agencies and ensure all documentation meets required standards.

• Overseestaffcompetency, orientation, training, and ongoing education.

• Participate in committees, task forces, and special projects as needed.

• Work collaboratively with interdisciplinary teams to support hospital-wide initiatives.

• Foster positive employee relations and customer service while ensuring adherence to behavioral standards.

• Serve as a change agent to support hospital initiatives and technological advancements.

• Maintain effective communication within and outside the department.

• Analyze business and clinical workflows tooptimizesystem functionality.

• Design database queries and generate reports usingappropriate tools.

• Review and ensure compliance with the laboratory’s Quality Management System (QMS).

• Ensure compliance with CLIA, CAP,NYSand other applicable regulatory and accreditation requirements.

• Review and coordinate with supervisors to develop and update Standard Operating Procedures (SOPs) to align with best practices and regulatory guidelines.

• Conduct internal audits andfacilitateexternal inspections, including CAP and state health department audits.

• Investigate and resolve non-conformities, implementing corrective and preventive actions (CAPA).

• Monitor and evaluate quality control (QC) data,proficiencytesting (PT) performance, and laboratory indicators.

• Conduct root cause analysis (RCA) for quality issues and ensure corrective actions are implemented.

• Review and analyze incident reports, deviations, and complaints to drive quality improvements.

• Ensure documentation of quality assurance activities andmaintainquality records.

• Provide ongoing training to laboratory staff on quality policies, best practices, and regulatory updates.

• Work with department supervisors to organize competency assessments andcontinuingeducation tomaintainstaffproficiency.

• Collaboratewith department leads to ensure adherence to quality and safety protocols.

• Identifyopportunities for process optimization and workflow improvements.

• Lead quality improvement initiatives.

• Perform risk assessments and implement strategies to mitigate potential errors in laboratory testing.

• Serve as the primary liaison for quality-related communications between laboratory leadership, staff, and external regulators.

• Prepare and present quality performance reports to leadership.

• Maintain awareness of industry trends and regulatory changes that mayimpactlaboratory operations.

• Compile Monthly Quality Reports to present for Medical Director review.

• Strong understanding of laboratory regulatory and accreditation standards (CLIA, CAP, NYS).

• Proficiencyin quality management principles, root cause analysis

• Excellent problem-solving, analytical, and decision-making skills.

• Strong written and verbal communication skills for policy writing, reporting, and training.

• Ability to manage multiple projects, prioritize tasks, and work collaboratively across departments.

• Experience with Laboratory Information Systems (LIS) and data analysis tools.

• Flexible Scheduling for Audits and Off shift reviews.

• Performadditionalduties asassigned to support departmental and organizational goals.

Education& ExperienceRequirements

• Bachelor’s degree in Medical Laboratory Science, Biology, Chemistry, ora relatedfield (required).

• ASCP, or equivalent certification as a Medical Laboratory Scientist (MLS) or Medical Technologist (MT), NYSDOH license(preferred).

• Minimum of 3-5 years of clinical laboratory experience, with at least 1-2 years in a quality or compliance role.

White Plains Hospital Medical Center is an equal employment opportunity employer. White Plains Hospital Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.