Quality and Remote Support Engineer

ZEISS Group; Deutschland; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A global optical technology leader is seeking a Quality and Remote Support Engineer in Germany. This role involves providing technical support, managing product quality issues, and supporting field engineers during hospital visits. Candidates should possess a university degree and business-level English communication skills. A professional demeanor and courtesy towards customers are essential. This position offers a dynamic working environment with opportunities for remote service and customer interaction.

Qualifikationen

• University degree or equivalent certifications and experience.
• Business-level English communication skills.
• Professional appearance and courteousness to customers.

Aufgaben

• Provide phone support and remote technical service to customers.
• Report and manage product quality issues.
• Support field engineers during hospital visits.
• Monitor and report on spare parts quality.

Kenntnisse

English communication skills

Customer service

Technical support

Ausbildung

Above University Degree or equivalent certifications

Jobbeschreibung

Introduction of ZEISS Group & ZEISS Korea

The ZEISS group is a global leader in optical technology with a 180-year history. The ZEISS Group, headquartered in Oberkochen, Germany, provides innovative solutions in semiconductor technology, industrial quality and research, medical technology and consumer optical technology. The history of the ZEISS group, which began with the founder of Carl Zeiss in 1846 based on the entrepreneurial spirit of "combining theory and practice," has established itself as a pioneer in the field of optics through ceaseless exploration.

ZEISS Korea has played a key role in the Korean market for the past 40 years. For ZEISS, the Korean Market is one of the top 5 global sales markets, providing products and services from five business areas to Korean customers:

• Semiconductor Manufacturing Technology
• Industrial Quality Solutions
• Research Microscopy Solutions
• Medical Technology
• Vision Care (Consumer Markets)

Employment Conditions

• Division: MED (의료기기사업부)
• Job Title: Quality and Remote Support Engineer
• Contract: Regular
• Location: Seoul (Business Trip Required)

Key Responsibilities

• 1. 고객 기술지원 (Phone Support & Remote Service)
  • 고객사 문의에 대한 1차 전화 기술 지원
  • 원격 접속을 통한 장비 상태 점검, 로그 수집, 소프트웨어 설치 지원
  • 병원 내 의료장비 네트워크 연결 지원
  • 고객 FORUM 운영 및 기술 문의 관리
  • 서비스 요청 건에 대한 소모품/부품 발송 처리
  • 문제 해결을 위해 내부 L2 팀과 협업하여 이슈 에스컬레이션
• 2. 제품 품질 이슈 보고 및 관리
  • 서비스 품질 문제 수집 및 보고
  • 매뉴얼과 회사 절차에 따른 장비의 성능 검사 수행
• 3. 장비 및 파트(Spare Parts) 품질 관리
  • 주간 고객사 장비 관련 품질 이슈 취합 및 분석
  • 장비 및 부품 관련 품질 문제 본사 보고(리포팅)
  • 장비/파트 품질 관련 정기 더블린 미팅 참석 및 진행 상황 공유
• 4. Field Engineer 지원
  • 필요 시, 엔지니어와 동행하여 병원 현장 방문 및 기술 지원 수행
  • 필요 시, 장비 납품 및 데모 진행 시 현장 지원
  • 장비 설치 및 데모 서류 관리
  • Service bulletins 새로운 업데이트 정리 및 공유

Qualifications

• Above University Degree and/or equivalent certifications and experience
• Business level of English communication skills for English interviews
• Must be able to foster company success through a professional appearance, being courteous to customers

Preferred

• Prefer graduates from departments of Network, Engineering, Machinery, etc.
• Job Level: Prospective Students ~ Maximum 3 years of related experience of inspection, quality control and Remote Service etc.

More Information: www.자이스채용.com

Your ZEISS Recruiting Team:

KyuYul Jung (정규열), ShinBi Park (박신비)