- Ensure providers are set up accurately in the provider information system for state reporting, claims payment, and directories
- Support external provider representatives in resolving provider data issues
- Research and respond to provider-related issues
- Submit provider data entries for demographic information changes
- Initiate and process provider add, change, and termination forms
- Create and maintain spreadsheets for provider directories across multiple products
- Track, update, and audit provider data
- Identify additions, deletions, and updates to key provider groups and model contracts
- Research claim-payment processing inaccuracies and route them to the appropriate site operations team for adjustment
- Assist providers with website registration
- Facilitate provider education via webinar
- Collaborate with other departments on cross-functional tasks and projects
- Facilitate new provider orientations and trainings
- Perform other duties as assigned
- Comply with all policies and standards
Requirements
- Candidates must live in Florida
- Associate's degree and claims processing, billing and/or coding experience preferred
- Three years of experience in a managed care environment, medical provider office, customer service within a healthcare organization, and medical claims
- Knowledge of health care, managed care, Medicare or Medicaid
- Ability to support South Florida: Miami, Broward, Palm Beach
- Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act
Core Competencies
Demonstrates expertise in provider data management, including accurate setup, tracking, and auditing within healthcare systems. Proficient in claims processing and customer service in a managed care environment, with a strong understanding of Medicare and Medicaid regulations.
Highest-signal resume keywords
- Provider Data Management
- Claims Processing
- Customer Service
- Healthcare Knowledge
- Managed Care Experience
ATS Optimization Keywords
Hard Skills
- Claims Processing
- Billing
- Coding
- Data Entry
- Spreadsheet Management
- Provider Education
- Demographic Information Changes
- Provider Orientation
- Data Auditing
- Contract Management
Soft Skills
- Problem Solving
- Collaboration
- Communication
- Research
- Training Facilitation
Certifications & Qualifications
Industry Keywords
- Managed Care
- Healthcare
- Medicare
- Medicaid
- Provider Information System
- Claims Payment
- Provider Directories
- South Florida