Project Manager, Enterprise Events

Namely; Deutschland; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

Namely is seeking an experienced client manager in Germany to oversee event planning and execution for clients using the Cvent Platform. The ideal candidate will have a Bachelor’s degree or at least three years of customer success experience, excellent communication skills, and the ability to manage multiple projects effectively. This position requires up to 40% travel, making it critical for the candidate to develop relationships both virtually and in-person. Knowledge of CRM and project management tools is essential.

Qualifikationen

• Bachelor’s degree or 3+ years in customer success or event planning required.
• Event industry or onsite technical support experience preferred.
• Strong communication skills are essential.

Aufgaben

• Serve as the main contact for clients, managing events using the Cvent Platform.
• Support clients on leveraging Virtual and Onsite Solutions.
• Manage multiple projects while adhering to timelines.

Kenntnisse

Customer success

Event planning

Project management

Verbal communication

Written communication

Relationship development

Ausbildung

Bachelor’s degree

Tools

CRM software

Smartsheet

Salesforce

MS Office Suite

Slack

Jobbeschreibung

In This Role, You Will:

• Serve as main contact for clients, managing their pre‑event and onsite or virtual experience using the Cvent Platform
• Directly support and consult with clients on how to best leverage Cvent’s Virtual and Onsite Solutions
• Manage several concurrent projects while adhering to project milestones and internal metrics
• Provide advice, consultation, and training to clients based on industry best practices
• Offer best‑in‑class technical support backed by timelines created specifically for each project
• Communicate effectively with diverse internal and client stakeholders to strengthen relationships
• Act as a liaison between clients and suppliers to quote, order, and ensure successful delivery of onsite event materials and hardware
• Configure, test, and troubleshoot event‑specific technology prior to and onsite at client events to ensure success
• Work, alone or with a team, onsite to ensure success on the day of the event – up to 40% travel required

Here’s What You Need:

• Requires a Bachelor’s degree or 3+ years of customer success or event planning experience.
• Preferred experience in event industry or onsite technical support
• Excellent written and verbal communication skills
• Ability to multi‑task in a dynamic, fast‑paced, entrepreneurial environment
• Ability to integrate knowledge across disciplines to ensure event execution success
• Ability to work with and manage a team to achieve goals
• Ability to excel at developing relationships both virtually and in‑person
• Strong understanding of the onsite event management experience
• Strong business acumen, ethics, emotional intelligence, and high integrity
• Able to lift at least 50 pounds such as large boxes, printers, etc.
• Experience with helpdesk systems, CRM software and project management tools (e.g., Smartsheet, Salesforce, MS Office Suite, Slack)

Multiple positions may be filled from this announcement.

We are not able to offer sponsorship for this position.