Programme Consultant - GISMA (m/f/d)

Gisma University of Applied Sciences; Potsdam; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A prominent university in Potsdam is seeking a Programme Advisor to promote its programs to prospective students. The role involves managing student applications from the initial inquiry through to payment of tuition fees, providing tailored advice, and ensuring outstanding customer service. Candidates should have commercial training or a degree, practical sales experience, and knowledge of English. This position offers the opportunity to work within an international team in a dynamic environment.

Leistungen

Opportunity to develop and implement new ideas

Personal and professional development

Dynamic international culture

Qualifikationen

• Practical experience in Sales and project management.
• Very good knowledge of English, both written and spoken.
• Experience in the higher education sector is a plus.

Aufgaben

• Provide tailored advice to prospective students.
• Manage student applications from inquiry to registration.
• Cultivate relationships and deliver tailored solutions.

Kenntnisse

Consultative sales skills

Customer service

Communication skills

Organizational skills

Empathy

Ausbildung

Completed commercial/business training or university degree

Tools

CRM systems like Salesforce

MS Office (Word, Excel, PowerPoint, Teams)

Jobbeschreibung

The Opportunity:

Programme Advisors are responsible for promoting Gisma’s programme portfolio to potential students via phone, e-mail and online meetings, forming a vital and integral part of the sales team. The purpose of the role is to manage the pipeline of students from initial application right through to payment of tuition fees, offering international students support through the entire application process.

You will work with minimal day-to-day supervision, leading on and managing the consultative sales process within established parameters and procedures. They will require a thorough understanding of relevant systems/processes, Gisma products, or the working environment. Role holders will strive to achieve set targets and organize their own day-to-day work to meet clear objectives.

Independence and initiative will be required to react to changing priorities and work circumstances, with the scope to make decisions within clear parameters and contribute actively to improving processes.

Key Tasks and Responsibilities:

• Providing individually tailored advice to all prospective students, adapting to different communication styles
• Consulting students through the full application circle: from initial conversation through to finalizing and closing their application to study with Gisma
• Exploring possible career paths for students and assertively matching them with specific Gisma offerings
• For international students: advising / making students aware of visa, immigration issues and compliance
• Handling student enquiries regarding different programmes and adapting to different communication needs
• Proven track record of cultivating meaningful client relationships and delivering tailored solutions
• Providing outstanding customer service to all students and all stakeholders, in a timely and efficient manner, and encouraging students to choose Gisma
• Portraying a positive and professional image of Gisma at all times
• Account Managing students’ applications from initial enquiry up to payment of tuition fees and registration
• Leveraging available technology and keeping all records up to date
• Correct and time-efficient management of leads pipeline

Your Profile:

• Completed commercial/ business training and /or university degree in a relevant field
• Practical experience in Sales
• Experience in project management and industry knowledge in the higher education sector
• Very good knowledge of English, written and spoken
• Good knowledge of MS Office programs (Word, Excel, PowerPoint, Teams)
• Experience with working with CRM systems such as Salesforce
• A high degree of initiative, organizational talent and empathy complete your profile

Why us?

• Opportunity to work with a great team in a dynamic and international culture
• A workplace in our modern, centrally located campus in Potsdam
• Numerous campus events from the fields of art, culture, business, and science
• Opportunity to develop and implement new ideas and concepts
• Personal and professional development