Program Manager

Tyto Athene, LLC; Wiesbaden; On-site; EUR 81,762 - 103,279; Full time

Job summary

An IT consulting firm is seeking a Program Manager in Wiesbaden, Germany, to lead a $100M IT Support contract supporting schools across Europe and the Pacific. This role involves ensuring contract compliance, managing operations, and providing technical support. Candidates should have at least 8 years of experience in IT service management, be proficient in Office 365, and hold a BA/BS degree in a relevant field. This position offers a full-time employment opportunity with a director level seniority.

Qualifications

• Minimum 8 years of experience managing large-scale IT Service and Support contracts.
• Must pass criminal background checks and maintain base access eligibility.
• Compliance with DOD 8570.01-M Information Assurance Technician Level II (IAT-II).

Responsibilities

• Ensure strict compliance with all DoDEA contract requirements.
• Manage all personnel necessary to perform IT tasks per PWS.
• Lead all technical support services to meet DoDEA requirements.

Skills

Knowledge of DoD Government contracting activities

Experience managing large-scale IT Service and Support contracts

Proficient in Office 365 Business Collaboration Suite

Information Assurance Vulnerability Management compliance

Education

BA/BS in any computer or business management discipline

Job description

Join to apply for the Program Manager role at Tyto Athene, LLC

Tyto Athene is searching for a Program Manager (PM) to lead a multiregional, $100M contract performing IT Support and Service (ITSS) requirements for approximately 52 schools throughout DoDEA Europe and Pacific administrative and communities. The Program Manager (PM) is responsible for the overall leadership, management, and execution of the DoDEA contract. The PM ensures contract compliance, coordinates day-to-day operations, oversees personnel and vehicle readiness, and maintains constant communication with the Government COR to ensure the end‑user computing support, ensuring a qualified staff performs IT Service desk, deploys end‑user computers and software, installs/configures hardware peripherals, manages end‑user Active Directory accounts, images computer, performs patch management, supports student assessment testing, provides surge support, supports O365 business collaboration suite, and supports Voice over Internet Protocol (VoIP) telephony.

Responsibilities

• Ensure strict compliance with all DoDEA contract requirements and PWS specifications.
• Submit and maintain accurate reports and documentation, including personnel rosters, vehicle lists, incident reports, and training memoranda.
• Manage the peer and approval review process for all program documentation, both Tyto internal and program deliverables (CDRLs).
• Manage all personnel, supervision and services necessary to perform all information technology tasks and functions identified in the PWS in accordance with DoDEA published documentation (customer advisory notices, facility advisory notices and information assurance vulnerability management notices).
• Lead all technical support services to meet the DoDEA requirements and comply with Service Level Agreements outlined in the PWS.
• Ensure readiness and organize surge support at any point during the contract period of performance for DoDEA IT projects and events to meet timelines and/or school readiness.
• Provide inputs to the Integrated Master Schedule (IMS).
• Support and participate in all required client facing meetings.
• Travel in and around the primary place of performance may be required throughout the period of performance.

Required

• Knowledge of/familiarity with DoD Government contracting activities.
• Minimum 8 years of experience managing large-scale IT Service and Support contracts.
• Create and maintain standard operating procedures on the DoDEA provided SharePoint site to support consistency and quality of operation across DoDEA.
• Maintain a contract roster indicating incoming and outgoing personnel.
• Proficient in Office 365 Business Collaboration Suite.
• Ensure 100% Information Assurance Vulnerability Management compliance in accordance with DoD regulations and requirements published by DoD Cyber command.
• Compliance with DOD 8570.01-M Information Assurance Technician Level II (IAT-II).
• Must pass criminal background checks, installation records checks, and maintain base access eligibility.

Education

BA/BS in any computer or business management discipline.

Note: This position does not offer Technical Expert Status Accreditation (TESA) as defined in the Status of Forces Agreement (SOFA).

Seniority level

Director

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting