PROGRAM ASSISTANT

Resources for Human Development; Deutschland; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

DailyPay

Health Insurance

401(k) Retirement Plan

Paid Time Off

Employee Assistance Program

Wellness Programs

Employee Referral Bonuses

Company-Paid Training

Job summary

Resources for Human Development (RHD) seeks a compassionate Program Assistant for the ACT Plus Program in Delaware. You will support a multidisciplinary team, coordinate schedules, and help ensure coordinated, high-quality behavioral health services for individuals served.

Your role includes front-desk communication, scheduling, documentation, and liaison work with clients and staff to promote continuity of care and recovery-focused services.

Responsibilities

• Support daily operations of the ACT team.
• Coordinate schedules and appointments.
• Maintain program files and client records.
• Communicate with staff, clients, and community partners.
• Assist with documentation and billing records.

Job description

Keep the Team Connected. Support Recovery. Make a Difference.Program Assistant

Resources for Human Development (RHD) | ACT Plus Program

Delaware

Full-Time

$18.00/hour

DailyPay Available

Looking for More Than Just a Job?

At Resources for Human Development (RHD), we believe every person deserves the opportunity to live a meaningful, fulfilling, and independent life.

We're seeking an organized, compassionate, and team-oriented Program Assistant to join our ACT Plus Program.

This is an opportunity to play a vital role in supporting a multidisciplinary treatment team while helping ensure individuals receive coordinated, high-quality behavioral health services. As a Program Assistant, you'll serve as a key point of communication between staff, clients, and community partners while helping maintain the day-to-day operations of the program.

If you enjoy working in a fast-paced environment, coordinating multiple priorities, and helping people access the services they need, we'd love to hear from you.

About ACT Plus

The ACT Plus Program, a program of Resources for Human Development (RHD), provides community-based behavioral health services designed to support individuals experiencing serious mental health challenges.

The program utilizes a multidisciplinary team approach that promotes stability, recovery, independence, and community integration. The Program Assistant serves as a critical support role within the team, helping maintain communication, coordination, documentation, and continuity of care for the individuals served.

Why Join Our Team?

Competitive Pay & Benefits

• $18.00/hour
• DailyPay, access your earned wages before payday
• Medical, Dental & Vision Insurance after 30 days
• 401(k) Retirement Plan
• Paid Time Off
• Employee Assistance Program
• Wellness Programs
• Employee Referral Bonuses
• Company-Paid Training

Career Growth & Development

• Paid Training Programs
• Professional Development Opportunities
• Behavioral Health Experience
• Administrative and Operations Experience
• Career Advancement Opportunities
• Opportunities Across Multiple Service Lines

Meaningful Work That Matters

• Support individuals receiving community-based behavioral health services
• Help coordinate care and communication across a multidisciplinary team
• Assist clients in accessing appointments, resources, and supports
• Support continuity of care and recovery-focused services
• Build meaningful relationships with staff and clients
• Join a mission-driven organization

What You'll Do

As the Program Assistant, you will collaborate closely with the Team Leader to facilitate daily program operations in a supportive manner for both staff and clients.

You'll maintain a welcoming office environment, help coordinate schedules and appointments, support documentation processes, and serve as a liaison between clients and team members to promote effective communication and continuity of care.

Your Responsibilities May Include:

Team Support & Coordination

• Support daily operations of the ACT team.
• Monitor and coordinate daily team schedules.
• Assist staff both in the office and the field regarding client needs.
• Participate in Daily Team Meetings and contribute updates regarding recent client contacts.
• Help maintain team communication systems and scheduling tools.
• Track and communicate important scheduling updates and follow-up needs.
• Support program leadership with operational and administrative tasks.

Client & Community Support

• Greet and welcome clients, visitors, and community partners.
• Respond to phone calls and direct inquiries appropriately.
• Serve as a liaison between clients and treatment team members.
• Assist with scheduling appointments and coordinating services.
• Support communication with natural supports, families, landlords, healthcare providers, and community resources.
• Respond to walk-in visits and facilitate connection with appropriate staff.

Documentation & Record Management

• Maintain program files, client records, and office documents.
• File, organize, archive, and track clinical and administrative records.
• Assist with scanning, uploading, copying, faxing, and maintaining documentation.
  • Maintain accurate billing-related records and tracking systems.
  • Verify information and assist with reporting requirements.
  • Ensure documentation is completed accurately and maintained according to program standards.

  Office Operations & Administrative Support

  • Maintain office organization and daily administrative functions.
  • Monitor office supply inventories and coordinate replenishment.
  • Maintain vehicle records, inspection logs, and program tracking systems.
  • Support petty cash processes and related documentation.
  • Assist with maintaining program census and reporting requirements.
  • Coordinate office maintenance requests and operational needs.

  Compliance & Confidentiality

  • Maintain confidentiality of all clinical, financial, personnel, and proprietary information.
  • Follow HIPAA and other applicable privacy regulations.
  • Ensure records are maintained according to organizational standards.
  • Attend required meetings and trainings.
  • Perform additional duties as assigned.

  Who We’re Looking For

  • Organized and detail-oriented
  • Friendly and professional
  • Comfortable managing multiple priorities
  • A strong communicator
  • Skilled at problem-solving and coordination
  • Comfortable working in a fast-paced environment
  • Dependable and self-motivated
  • Proficient with technology and documentation
  • Able to maintain confidentiality
  • Passionate about supporting individuals receiving behavioral health services

  Qualifications Required

  • High School Diploma or GED
  • Familiarity with Microsoft Office Suite
  • Strong organizational and administrative skills
  • Ability to read, write, and communicate effectively
    • Ability to maintain accurate records and documentation
    • Valid Driver’s License
    • Minimum 3-year driving record
    • Ability to work collaboratively as part of a multidisciplinary team

    Preferred

    • Experience in behavioral health, healthcare, human services, or office administration
    • Experience working with electronic records systems
    • Experience coordinating schedules, appointments, or client services

    Schedule & Compensation

    • Full-Time
    • $18.00/hour
    • ACT Plus Program
    • Schedule flexibility may be required based on program needs.

    Physical Requirements

    • Ability to sit, stand, walk, bend, and reach throughout the workday.
    • Ability to work in both office and community-based environments.
    • Ability to lift and move office materials and supplies as needed.
    • Ability to perform essential job functions with or without reasonable accommodation.

    Apply Today

    Some jobs pay the bills. Some jobs build careers. This job helps connect people to the support they need.

    If you're an organized and compassionate professional who enjoys helping others, coordinating services, and supporting a team dedicated to recovery and wellness, we encourage you to apply today.

    Join RHD's ACT Plus team and help create the connections, communication, and support that make recovery possible.

    About Our Organization

    Resources for Human Development (RHD) is part of the Inperium family of companies. Employment for this position is administered through Apis Services, Inc.

    Equal Opportunity Employer

    Apis Services, Inc., Inperium Inc., and affiliates provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and applicable state and local laws and regulations, including nondiscrimination in hiring and employment.

    All employment decisions are made without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, gender identity or expression, disability, genetic information, marital status, pregnancy, childbirth, veteran status, or any other status protected by law.

    This policy of nondiscrimination and equal employment opportunity extends to every phase and aspect of hiring and employment.