Professional Quality Business Partner

Schaeffler; Frankfurt; Vor Ort; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

Schaeffler CZ s.r.o. is seeking a seasoned Quality Business Partner to act as the primary liaison for designated business divisions. You will lead customer communications, coordinate escalation, and own end-to-end complaint management within a global, cross-functional setting.

The role requires a degree in engineering or related fields, several years in quality governance, and strong stakeholder management. Travel will be needed; fluent English is required.

Qualifikationen

• Bachelor’s or Master’s degree in Engineering, Quality Management, Business Administration, or a related field.
• Several years of experience in Customer Quality, Complaint Management, Quality Operations, or Quality Governance.
• Strong understanding of quality standards, complaint processes, and customer-facing quality management.
• Experience working closely with customers and leading cross-functional problem-solving activities.
• Knowledge of product release processes, quality systems, and governance frameworks.
• Strong stakeholder management, communication, and negotiation skills.
• Ability to influence and drive results across international and cross-functional teams.
• Fluent in English; additional languages are an advantage.
• Willingness to travel.

Aufgaben

• Act as the primary Quality Business Partner and single point of contact for assigned Business Divisions.
• Lead customer communication, coordination, and escalation management, serving as the voice of the customer/BD within the organization.
• Own and drive the end-to-end complaint management process, including governance, enforcement, and continuous improvement.
• Coordinate cross-functional complaint resolution and provide guidance on complaint handling and quality standards.
• Monitor quality performance and customer feedback in the market, identifying risks and improvement opportunities.
• Drive service optimization initiatives, balancing customer service quality and reverse logistics efficiency while ensuring sustainable follow-up.
• Support releases from a quality perspective.
• Translate Business Division requirements into effective quality solutions and actions.
• Foster close customer relationships through a Quality Key Account Management (QKAM) approach.
• Lead the rollout, adoption, and effectiveness monitoring of the Quality Governance Framework across the organization.

Kenntnisse

Stakeholder mgmt

Communication

Negotiation

Analytical thinking

Problem solving

Cross-functional

International teams

Travel ready

Ausbildung

Bachelor’s or Master’s in Engineering/Quality Mgmt/Business Admin

Jobbeschreibung

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.

Your Key Responsibilities

• Act as the primary Quality Business Partner and single point of contact ("One Face to the Business Division") for assigned Business Divisions.
• Lead customer communication, coordination, and escalation management, serving as the voice of the customer/BD within the organization.
• Own and drive the end-to-end complaint management process, including governance, enforcement, and continuous improvement.
• Coordinate cross-functional complaint resolution and provide guidance on complaint handling and quality standards.
• Monitor quality performance and customer feedback in the market, identifying risks and improvement opportunities.
• Drive service optimization initiatives, balancing customer service quality and reverse logistics efficiency while ensuring sustainable follow-up.
• Support releases from a quality perspective.
• Translate Business Division requirements into effective quality solutions and actions.
• Foster close customer relationships through a Quality Key Account Management (QKAM) approach.
• Lead the rollout, adoption, and effectiveness monitoring of the Quality Governance Framework across the organization.

Your Qualifications

• Bachelor's or Master's degree in Engineering, Quality Management, Business Administration, or a related field.
• Several years of experience in Customer Quality, Complaint Management, Quality Operations, or Quality Governance.
• Strong understanding of quality standards, complaint processes, and customer-facing quality management.
• Experience working closely with customers and leading cross-functional problem-solving activities.
• Knowledge of product release processes, quality systems, and governance frameworks.
• Strong stakeholder management, communication, and negotiation skills.
• Ability to influence and drive results across international and cross-functional teams.
• Strong analytical and problem-solving capabilities.
• Fluent in English; additional languages are an advantage.
• Willingness to travel.

As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.

Exciting assignments and outstanding development opportunities await you because we impact the future with innovation.

Your Contact

Schaeffler CZ s.r.o.

Paula-Lorena Manole

Keywords: Experienced; Professional; Full-Time; Unlimited; Quality;