Product Specialist (PIX4Dcatch) - Remote Europe

Pix4D SA; Berlin; Remote; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Flexible working hours

Paid vacation (location-based)

Employee Assistance Program (Mental, L

Company Social Events

Job summary

PIX4D SA is seeking a Product Specialist for the PIX4Dcatch mobile app to ensure enterprise customers successfully adopt the software. You will provide technical support, create documentation, and translate customer feedback into actionable product insights within the development team.

You will collaborate with sales, training, and customer success, interfacing with clients, developers, UX designers, and the product manager.

Qualifications

• A technical bachelor's degree with geospatial focus or equivalent practical experience.
• 2–4 years of experience in B2B SaaS in related roles (APM, tech support, customer success, or product operations).
• Fluent English (C2) with strong written and verbal communication.
• Experience with product development, analytics, and support tools (Jira, Confluence, Hubspot, Mixpanel).
• GIS exposure or experience with RTK rovers and mobile app lifecycle is a plus.

Responsibilities

• Technical Support: Troubleshoot and respond to issues related to the PIX4Dcatch mobile app for enterprise customers and report bugs with developers.
• Release Rollout: Inform internal teams and key accounts about new features and updates; create update communications, webinars, and docs.
• Drive the Customer Feedback Loop: Coordinate beta-testing with key accounts and communicate insights to the product team; follow up with customers.
• Support Data-Driven Decision-making: Monitor adoption/usage and help shape the product roadmap by market trends and competitive insights.
• Product Expert: Act as internal SME for PIX4Dcatch to support sales, CS, and success teams facing complex client workflows.
• Product Development: Coordinate low-complexity feature development with defined scope across Catch and product teams.

Skills

Geospatial awareness

B2B SaaS experience

English communication

Product development analytics

Technical support tooling

GIS systems experience

RTK rovers experience

Mobile app lifecycle

Education

Technical bachelor's degree with geospatial focus

Tools

Jira

Confluence

Hubspot

Mixpanel

Job description

As a Product Specialist for our PIX4Dcatch mobile app, you serve as a voice-of-customer embedded in the product development team. Your mission is to ensure that our B2B customers successfully adopt our software and derive maximum value by providing technical support and documentation, as well as disseminating customer feedback into actionable insights to continually improve the product. As the PIX4Dcatch app product expert, you communicate feature updates in the context of customer value to the sales, training and customer success teams, as well as directly work with clients to support them with workflow integrations. You will interface with clients, developers, UX designers, and the product manager in your day-to-day and will belong to a team of product specialists across our product suite.

Responsibilities

• Technical Support: Troubleshoot and respond to customer issues related to the PIX4Dcatch mobile app for our enterprise customers. Work closely with developers to report and track bugs, and recommend feature improvements based on these issues. Coordinate with customer service globally as the product expert.
• Release Rollout: Inform sales, marketing, and customer success teams, along with key customer accounts, about new features and updates to drive internal alignment and customer adoption. This includes organising product update communications for clients, presentations like webinars, and support documentation.
• Drive the Customer Feedback Loop (Lean product development): Coordinate beta-testing with key B2B accounts, gather early feedback, and communicate this with the product development team. Conduct follow-up meetings with customers to deepen understanding of conversations initiated by the leadership team, and proactively follow up on ongoing customer dialogues to ensure their feedback is fully captured and addressed.
• Support Data-Driven Decision-making: Monitor product adoption and usage to support/refute qualitative insights and assumptions, ultimately shaping the product roadmap. Identify new opportunities for product development by analysing market trends and competitors to strengthen our unique selling proposition.
• Product Expert: Serve as the internal subject matter expert for PIX4Dcatch; supporting sales, customer service, and customer success teams to address complex client workflows and associated challenges.
• Product Development: Coordinate product development for certain low-complexity features with a clearly defined scope in Catch and across product teams.

Requirements

• A technical bachelor's degree with some geospatial focus or a related field; or equivalent practical experience. A strong product-centric profile unrelated to geospatial will be equally considered.
• Proven experience (typically 2-4 years) in B2B SaaS, ideally in an Associate Product Management, Technical Support, Customer Success, or Product Operations role.
• Fluent verbal and written communication skills in English (C2), with the ability to articulate complex concepts clearly and concisely.
• Proficient with product development, analytics and/or technical support tools (eg. Jira, Confluence, Hubspot, Mixpanel)
• A plus if you have experience with GIS systems, using RTK rovers, and/or mobile application product lifecycle.
• Strong interpersonal skills with a natural ability to build rapport and trust with diverse clients.
• Excellent problem-solving abilities and a proactive, solutions-oriented mindset.
• Demonstrated ability to learn new technologies quickly and maintain product expertise.
• Strong organisational skills and ability to manage multiple priorities and accounts effectively.

What we offer

• Exciting work with cutting-edge technology in an international company
• Flexible working hours
• Paid vacation (amount depends on location)
• Employee Assistance Program (Mental, Legal and Financial assistance)
• Company Social Events

Working environment

PIX4D is a unique, fun, and intellectually stimulating company where you can grow and excel in your field. Our environment is authentic and multicultural, a place where we respect and learn from each other in the pursuit of being the best at what we do. Get more information here.

Recruitment

PIX4D promotes diversity and offers opportunities across all levels and career paths in all of its offices regardless of gender, race, or religion. We use standardized and structured interviews to ensure all candidates are treated equally and avoid any discrimination.

Company
When you work at PIX4D, you empower professionals worldwide to digitize reality through survey-grade georeferenced 2D maps and 3D models. These outputs can be measured, analyzed, and shared, all based on data from images taken by plane, drone, or mobile phone.

We build solutions that take advantage of technology including reality capture, computer vision, digital twins, and machine learning to help solve our customers' most complex challenges.

Founded in 2011, PIX4D has its headquarters in Lausanne, Switzerland and commercial and R&D offices in Denver, Berlin, Bucharest, Tokyo and Madrid.

Additional information

All our candidate applications are screened by humans and not an AI recruiter.

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