Product Manager (Integrations)

Superchat; Berlin; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Superchat is looking for a Product Manager to join the Integrations team in Berlin. This role involves owning a critical product surface, improving integrations, and designing API systems that enhance the functionality of our AI agents.

The successful candidate will work closely with engineers and customers, ensuring high-quality launches and direct engagement. A strong engineering background or hands-on coding experience is essential for credibility in technical discussions.

Qualifikationen

• Track record of shipping things people actually use.
• Exceptional product and operational judgement.
• Engineering background or strong hands-on coding experience is a plus.

Aufgaben

• Own the product surface that helps AI agents work effectively.
• Design API surfaces and participate in technical debates.
• Integrate closely with engineering teams and customers.

Kenntnisse

Shipping products

Engineering background or coding experience

Product and operational judgement

Fluent in OAuth and API concepts

Customer obsession

Clarity in writing and thinking

Strategic thinking

Jobbeschreibung

Requirements

• A track record of shipping things people actually use
• Engineering background or strong hands‑on coding experience
• Exceptional product and operational judgement
• Fluent in OAuth, webhooks, rate limits, retries, and API versioning. Tool‑calling and function‑calling patterns a strong plus
• Shameless customer obsession
• Extreme clarity in writing and thinking
• Speed without sloppiness
• Low ego and a builder's instinct

What the job involves

• We're looking for a Product Manager to join our Integrations team
• In this role, you'll own the surface that decides whether our AI agents are clever demos or systems that actually do work
• CRM sync, appointment bookings, call transfers, custom workflows: every action our agents take in the real world runs through your team
• Plus our public API, webhooks, and the developer experience that lets partners build on top of us
• If you're excited to design APIs, ship agent tooling, and own a surface that gets more strategic every quarter, this might be a great fit
• We're reshaping our product function around three pillars, AI, Integrations, and Core, with a PM in each, operating directly with our founder and CPO Mika
• This role is for Integrations. This role is technical, but you won't be writing the code. You'll design API surfaces, debate OAuth and webhook patterns, and hold your own with senior engineers and external partner teams. The engineers write the code
• Your job is to read it when needed, sketch API designs, argue technical trade‑offs, and make sure what we ship is well architected. An engineering background, or serious hands‑on coding experience, is what gets you that credibility
• Own integrations, the public API, and webhooks end‑to‑end: strategy, spec, build, launch, measure
• Build the tools that turn our AI agents from clever responders into systems that close loops: agent to CRM, agent to appointment, agent to handover, agent to custom workflow
• Stay close to customers and partners every week, in direct calls, by talking to CS, sales, and BD, and by digging into the data yourself
• Embed with 4 to 6 engineers, set the metric, and own whether it moves
• Treat the public API and webhooks as a product, with proper DX, docs, and a real roadmap
• Make integration setup something a customer completes in minutes, alone, without a CSM walking them through it
• Own quality. Engineers test as they build, you give the final go before anything ships
• Own the launch and the awareness that follows. There is no product marketing team. You drive positioning, the in‑product moments, and the keynote for the big launches, with marketing and sales behind you
• Work across squads with the AI and Core PMs on the surfaces that touch each other