Product Design Director . Doctolib

Hard Problems; Berlin; Hybrid; EUR 140,000 - 190,000; Full time

Job summary

Doctolib is seeking a Product Design Director, Patient, to own the design vision for the patient experience. You will lead a cross-functional team across product, engineering, medical, data, and business leadership to shape the end-to-end patient journey, including access, booking, messaging, teleconsultation, records, and AI-powered experiences.

You will work with a six-person senior design team and report to the VP Design, driving high-quality design decisions and scale across markets with a

Qualifications

• 10+ years in product design, including 3+ years in people leadership.
• Experience in a consumer product organisation, ideally used by millions.
• A track record of designing and scaling products across multiple markets with localisation.
• Experience managing at least five Product Designers, including senior ICs and managers.
• Strong product design craft and judgement; able to trade off quality vs time.
• Experience connecting design choices to measurable outcomes like adoption, engagement, or retention.
• Practical understanding of AI-native product experiences including recommendations and conversational interfaces.
• Fluency in English; French or German would be a strong plus.

Responsibilities

• Define and drive the design vision for the Patient stream across high-traffic booking experiences.
• Raise the quality bar for product design, interaction design, and content.
• Stay close to product to make high-quality design decisions and guide teams.
• Shape AI-native experiences that are clear, useful, and trustworthy.
• Establish design principles for transparency, explainability, and user control in healthcare.

Skills

Product design leadership

People management

AI-native product

Design craft

Cross-functional collaboration

Product strategy

Clear communication

User-centered design

Job description

# Product Design DirectorDoctolib, Berlin, GermanyHealthcare## Why this work mattersDoctolib connects over 25 million monthly users with doctors and supports tens of thousands of healthcare professionals across Europe with appointment booking, telemedicine, and practice management tools.View the full listing and apply →Listed 8 Oct 2026Applications are handled by Doctolib, not by Hard Problems.## About the roleDoctolib is a mission-driven healthcare technology company founded in Paris in 2013. Nearly 3,000 people work across Europe to transform how healthcare is delivered and experienced. More than 500,000 healthcare professionals use Doctolib's solutions, and the patient app is used by approximately 90 million people across Europe. The company is now building an AI-powered Health Companion that helps patients navigate care, understand their health, and take the right next step throughout their health journey.### The roleThe Product Design Director, Patient, owns the design vision and quality bar for Doctolib's patient experience. The role reports to the VP Design and works closely with Product, Engineering, Medical, Data, and Business leadership. The scope covers the full patient journey: access to care, search and booking, patient messaging and teleconsultation, the Patient Health Record, the app homepage and daily health experience, health content and prevention, recommendations, reminders and care plans, new patient services and subscription experiences, and conversational and AI-powered experiences. The current team includes six Senior Product Designers and one Senior Content Designer.### What you would do* Define and drive the design vision for the Patient stream, from a high-traffic booking experience to a trusted Health Companion used throughout the health journey.* Balance two parallel challenges: improving the core access-to-care experience while creating new reasons for patients to return beyond booking.* Raise the quality bar for product design, interaction design, and content across the patient experience.* Stay close enough to the product and the craft to make high-quality design decisions, not only set direction from a distance.* Shape AI-native experiences that are clear, useful, and trustworthy, including recommendations, conversational interfaces, and next-best actions.* Establish design principles for transparency, explainability, uncertainty, user control, and safe escalation in a healthcare context.* Build a high-performing design organisation through hiring, coaching, talent development, and second-line leadership.* Create effective ways of working across Design, Product, Engineering, Medical, Data, and Business.* Help scale a coherent experience across countries, languages, and different healthcare contexts.* Connect design decisions to user behaviour, product outcomes, and business impact.### What they are looking for* 10+ years in product design, including 3+ years in people leadership.* Experience in a consumer product organisation, ideally one used by millions of people.* A track record of designing and scaling products across multiple markets, with an understanding of localisation, cultural differences, and the balance between global consistency and local relevance.* Experience managing at least five Product Designers, ideally including senior individual contributors and managers.* Strong product design craft and creative judgement, with the ability to recognise excellent work and make difficult quality trade-offs.* Experience connecting design choices to measurable outcomes such as adoption, conversion, engagement, retention, or satisfaction.* A practical understanding of AI-native product experiences, including how AI changes interaction design, user expectations, trust, transparency, and control.* Experience designing with uncertainty, recommendations, personalisation, or conversational interfaces.* The ability to operate across complex products and stakeholders while maintaining clarity and momentum.* A concise and compelling communication style, able to align senior stakeholders and inspire teams.* Experience in healthcare or another regulated, trust-sensitive environment is valuable but not required.* Fluency in English; French or German would be a strong plus.### Working arrangementsThe role is based in Berlin, Germany, on a hybrid basis. Doctolib offers remote work for 2 out of 5 days per week, with flexibility to work from EU countries and the UK for up to 10 days annually.