Premier Support Manager (Fully Remote)

Kinaxis; Deutschland; Hybrid; EUR 65.000 - 85.000; Vollzeit

Benefits dieser Stelle

Flexible vacation

Kinaxis Days

Career development

Zusammenfassung

Kinaxis is seeking a seasoned customer success/support professional in Germany to act as the primary contact for escalations and to lead regular service reviews with strategic enterprise customers. The role emphasizes building strong relationships and alignment on priorities across cross-functional teams.

Ideal candidates have a degree in a related field and 5–7 years of experience supporting enterprise SaaS applications in customer-facing roles, with a track record of managing strategic

Qualifikationen

• Requires a degree in Business, Engineering, Computer Science, or related field.
• 5–7 years of experience supporting enterprise SaaS applications in a customer-facing role.
• Experience managing strategic enterprise customers and building relationships.

Aufgaben

• Serve as primary point of contact for support escalations and critical situations.
• Lead regular service reviews and operational discussions to ensure alignment on priorities.

Kenntnisse

Customer support

Enterprise SaaS

Relationship management

Ausbildung

Bachelor's degree

Jobbeschreibung

• Serve as primary point of contact for support escalations and critical situations.
• Lead regular service reviews and operational discussions to ensure alignment on priorities.

Requirements:

• Degree in Business, Engineering, Computer Science, or related field.
• 5-7 years of experience supporting enterprise SaaS applications in a customer-facing role.
• Experience managing strategic enterprise customers and building relationships.

What We Offer:

• Flexible vacation and Kinaxis Days.
• Flexible work options and wellness programs.
• Mentorship programs and career development.

Kinaxis

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains. With over 2,000 employees worldwide, the company has won several Top Employer awards and fosters an innovative, market-leading culture.