Pre-Sales & Onboarding Specialist

MetaCompliance GmbH; Leipzig; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

A leading cybersecurity training company is seeking a Pre-Sales & Onboarding Specialist in Leipzig, Germany. The ideal candidate will guide DACH customers through their journey, from product demos to onboarding. Key responsibilities include working with Account Executives, delivering customer training, and ensuring successful product adoption. The candidate must be fluent in German and have at least 1 year of customer-facing experience in SaaS environments. Join a rapidly growing team committed to enhancing cybersecurity awareness across Europe.

Qualifikationen

• 1+ years of experience in customer-facing roles like Onboarding, Implementation, or Customer Support.
• Experience working with SaaS products.
• Ability to manage several customers and projects simultaneously.

Aufgaben

• Guide customers through their journey from demo to rollout.
• Deliver structured onboarding and train users on the platform.
• Coordinate with Support for technical issues.

Kenntnisse

Fluency in German

Strong communication skills in English

Presentation skills

Coordination skills

Customer-facing experience

Jobbeschreibung

About MetaCompliance

MetaCompliance is the European market leader in cybersecurity training. Our platform helps organisations strengthen their security culture through personalised, engaging awareness content that drives real behavioural change. With customers across Europe and beyond, we’re growing quickly and we’re expanding our team in Germany to support that growth.

Tasks

About the Role

As a Pre-Sales & Onboarding Specialist at MetaCompliance, you guide our DACH as well as Englisch speaking customers through their entire journey — from the first product demo to a successful rollout of our SaaS platform. You will work across two key phases:

1. Pre-Sales Support

You work closely with our Account Executives to help potential customers understand how MetaCompliance solves their cybersecurity awareness challenges. You set up trial environments (no deep technical background needed), highlight the most relevant product features, and help shape a compelling evaluation experience.

2. Post-Sales Onboarding

Once a deal has closed, you take the lead. You plan and deliver structured onboarding, train customers on the platform, and ensure a smooth and confident start. You coordinate with Support, AEs, and Customer Success to set customers up for long-term value and adoption.

What You’ll Do

Pre-Sales

• Partner with Account Executives to position MetaCompliance effectively during the evaluation phase
• Prepare and configure customer trial environments using templates and guided steps
• Identify 3-5 key themes (“Hot Topics”) that matter most to each prospect
• Deliver clear, engaging demonstrations and walkthroughs that highlight value
• Join trial calls and support customer questions throughout the evaluation period
• Ensure all demo materials, decks, and documentation are up to date and tailored to the customer’s needs

Post-Sales Onboarding

• Take ownership of the customer journey once the contract is signed
• Deliver structured onboarding programs (e.g., 30/40/60‑day plans) across multiple platform modules
• Train end users and admins on how to use MetaCompliance effectively
• Guide customers through setup, configuration, and early adoption
• Coordinate with Support for technical issues and elevate when needed
• Work closely with AEs and CSMs to ensure a smooth handover and clear success milestones
• Track onboarding progress and drive activation, engagement, and early value
• Maintain clear documentation and provide best‑practice recommendations

Requirements

Must-Haves

• Fluency in German and strong communication skills in English
• 1+ years of experience in customer‑facing roles (Onboarding, Implementation, Customer Support, Pre‑Sales, Customer Success, or similar)
• Experience working with SaaS products
• Strong presentation, communication, and coordination skills
• Ability to manage several customers and projects simultaneously
• Comfortable working both independently and as part of a cross‑functional team
• Ability to quickly