Polish & German-Speaking Action Coordinator-Work in Ghent, Belgium

Cross Border Talents; Hamburg; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

An international recruitment agency is seeking a multilingual Action Coordinator in Hamburg. The role involves supporting customers during breakdown situations, requiring fluency in English and at least two other languages (Polish, Czech, Lithuanian, or German). Experience in customer service and strong communication skills are essential. The position offers a competitive salary, relocation assistance, and a hybrid working model after initial onsite training.

Leistungen

Competitive salary

Meal vouchers

Transportation assistance

Shift allowances

Access to well-being services

Opportunities for career advancement

20 days of legal leave

10 public holidays

Qualifikationen

• Highly proficient in English with knowledge of either Polish, Czech, Lithuanian, or German.
• Willingness to work flexible shifts.
• Motivated to excel and contribute to a collaborative environment.

Aufgaben

• Act as a liaison between customers, drivers, and dealers.
• Manage breakdown cases across Europe smoothly.
• Prioritize customer needs and adhere to processes.
• Demonstrate exceptional communication skills.
• Maintain flexibility for rotational shifts.

Kenntnisse

Customer-centric mindset

Strong communication abilities

Fluent in English and at least two other languages

Jobbeschreibung

Overview

Cross border Talents is hiring on behalf of one of globally renowned brands in vehicle manufacturing! Join international client's dynamic team in a fast-paced environment where collaboration knows no borders. Embrace a multicultural workplace that values diversity and fosters a sense of family among colleagues. As a multilingual Action Coordinator, you'll play a pivotal role in ensuring our customers receive unparalleled support during breakdown situations, leaving a lasting impression of satisfaction with our brand.

This is a hybrid role with onsite component in Ghent, Belgium.

Responsibilities

• Act as the primary liaison between customers, drivers, and dealers to swiftly resolve breakdown issues and facilitate vehicle uptime.
• Manage breakdown cases across Europe, communicating fluently in the customer's native language and efficiently navigating designated systems for essential information.
• Prioritize customer needs and adhere to established breakdown processes with meticulous attention to detail.
• Demonstrate exceptional communication skills and a customer-centric approach in all interactions.
• Foster a positive, proactive attitude, continually striving to exceed expectations and contribute to team success.
• Embrace a culture of continuous learning, supporting team development and sharing knowledge.
• Maintain flexibility to work within a rotational shift system.

Requirements

• Customer-centric mindset with a positive outlook and strong communication abilities.
• Motivated to excel and eager to contribute to a collaborative team environment.
• For this position, one (either number 1 or number 2) of the following language combinations is required:
• 1. Highly proficient in English with at least two of the following languages: Polish, Czech, Lithuanian, German. Other Eastern European languages are considered a plus
• 2. Highly proficient in English with the knowledge of French, German and Dutch (all four languages)
• Willingness to adapt to a flexible shift schedule.
• 1 month accommodation is provided by the company as relocation assistance!

Benefits

• Competitive salary with additional benefits such as meal vouchers, transportation assistance, and shift allowances.
• Access to well-being services to support overall health and wellness.
• Opportunities for career advancement within an international organization.
• Emphasis on work-life balance in a supportive environment.
• 10 public holidays, 20 days of legal leave
• Hybrid working mode on initial onsite training period completion