Planned Works Coordinator

The Guinness Partnership; Deutschland; Hybrid; EUR 30.000 - 37.000; Vollzeit

Benefits dieser Stelle

25–27 days holiday

Pension scheme

Health plan options

Eye care vouchers

Zusammenfassung

The Guinness Partnership is seeking a Planned Works Co-ordinator to join our Sheffield team. This full-time, permanent role manages HHSRS cases, coordinates remedial works, and ensures residents are informed while complying with GDPR and Awaab's Law.

The role operates on a hybrid basis: three days in the office and two from home, with a busy, target-driven environment and opportunities to work with contractors and CRM systems.

Qualifikationen

• Experience in a customer-focused environment.
• Experience delivering against performance targets.
• Proven ability to follow procedures and record data accurately.
• Ability to work in a fast-paced environment and under pressure.
• Experience using CRM systems and databases.
• Proficient in Microsoft Word and Excel.
• Educated to NVQ II or equivalent GCSEs.

Aufgaben

• Manage Damp & Mould cases from initial report through to resolution.
• Ensure compliance with Awaab's Law, statutory requirements and KPIs.
• Coordinate remedial works and maintain accurate records.
• Provide proactive communication to residents and respond to enquiries within service standards.

Kenntnisse

Customer focus

Performance targets

Data recording

Fast-paced work

CRM system

MS Office

Scheduling

Subcontractors

Time management

Ausbildung

NVQ II or GCSEs

Tools

CRM system

MS Office

Jobbeschreibung

JOB DESCRIPTION About the role

The Guinness Partnership is seeking Planned Works Co-ordinators to join our team in Sheffield on a full-time, permanent basis to efficiently manage HHSRS (Housing Health and Safety Rating System) cases. We operate a hybrid working style, where you spend 3 days per week working in the office and 2 days working from home.

What we are looking for

We are looking for someone to support the Planned Works team, ensuring residents remain informed and that all legal, regulatory, and safety standards are met. The role involves managing Damp & Mould cases from initial report through to resolution, ensuring compliance with Awaab's Law, statutory requirements, and internal KPIs. You will coordinate remedial works, maintain accurate records, provide proactive communication to residents, respond to enquiries within agreed service standards, and ensure all resident information is managed securely in line with GDPR requirements, delivering a high-quality service throughout. Role profile: Works Co-ordinator.pdf.

Essential Skills

• Experience of working in a customer-focused environment.
• Experience of working within agreed performance targets.
• Proven ability to work methodically, follow agreed procedures, and accurately record data and information.
• Ability to work in a fast-paced environment and under pressure.
• Experience of working with databases and Customer Relationship Management (CRM) System.
• Experience of using Microsoft Office, including Word and Excel.
• Educated to NVQ II or equivalent GCSEs.
• Experience of scheduling work.
• Experience of working with sub-contractors.
• Excellent organisational and time management skills.

Benefits

• Holidays: We offer 25 27 days holiday a year, plus bank holidays.
• Additional holiday opportunity to buy up to an additional 5 days.
• Additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days).
• Competitive Pension Scheme: We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.
• Benefits Portal: We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.
• Performance Pay: Annual Performance Score bonus subject to eligibility.
• Life Assurance: For peace of mind Guinness provides three times salary life cover in the event of your death.
• Health Plan Options: There are a couple of health care schemes available depending on the post grade.
• VDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work.
• Access to the Finance wellbeing portal
• Professional subscription annual payment
• Travel season ticket loan
• Car lease scheme
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