PCB Account Manager (d/f/m)

Luminovo; Deutschland; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading electronics supply chain company is seeking a PCB Account Manager to drive customer success. You will support PCB customers by understanding their technical challenges and enhance their experience with the company's platform. The ideal candidate is fluent in both German and English, with a strong background in PCB manufacturing and problem solving. The role offers flexibility to work remotely or from the Munich headquarters, covering travel expenses for industry events.

Leistungen

Full home-office flexibility

Team retreats and industry events

Coverage of travel expenses

Qualifikationen

• Experience as an account manager or similar role in the PCB industry.
• Ability to work with technical and logistical concepts related to PCB manufacturing.
• Strong communication skills to engage with both German and English-speaking customers.

Aufgaben

• Become a trusted advisor to PCB customers, addressing their pain points.
• Deepen understanding of PCB technologies and industry standards.
• Own post-sales relationships and guide customers through platform usage.
• Deliver personalized onboarding experiences for customers.

Kenntnisse

Fluent in German

Fluent in English

PCB manufacturing knowledge

Problem-solving skills

Tools

Hubspot

Jobbeschreibung

🚀 Your opportunity

Ready to drive real change in the electronics and PCB landscape? At Luminovo, you’ll join a passionate team reshaping how electronic products are brought to life — from initial design to full-scale manufacturing.

As PCB Account Manager, your experience in the industry empowers you to be a true partner to top innovators. Here, you’ll leverage your PCB know‑how to help customers accelerate their impact, shape our cutting‑edge platform, and play a key role at the heart of global innovation.

Bring your expertise to Luminovo and be part of a mission‑driven company that is removing inefficiencies and enabling the world’s next big breakthroughs.

🎯 Performance objectives

As PCB Account Manager at Luminovo, you're a strategic partner to our PCB customers, acquiring new logos and enabling them to create measurable impact with our platform.

• Support: Become a trusted advisor for our PCB customers by understanding their technical and logistical pain points (e.g., lead times, stackups, impedance control, base material) and proactively delivering solutions to improve retention.
• Knowledge: Continuously deepen your understanding of PCB manufacturing technologies (HDI, flex‑rigid, surface finishes, etc.) and industry standards (IPC, RoHS, etc.) to speak customers’ language and ensure credibility and trust.
• Success: Own the post‑sales relationship for PCB customers, guiding them through successful usage of our platform and tools, with a focus on high‑yield RFQs, recurring order behavior, and long‑term growth.
• Onboarding: Deliver personalized onboarding experiences for PCB customers—designers, buyers, and engineers—by addressing industry‑specific workflows and quality requirements during trainings and workshops.
• Sales Support: Collaborate with sales to drive expansion within existing PCB accounts, identifying opportunities for multi‑site rollout, cross‑department usage (procurement, engineering), or larger order volumes.
• Product Feedback: Ensure continuous feedback from PCB customers (e.g., DFM issues, stackup templates, Gerber parsing errors) is structured and delivered to product teams, helping shape development priorities.
• Customer Segmentation: Build a PCB‑specific customer health framework using metrics like order frequency, RFQ conversion rate, and technical complexity, and define targeted retention and engagement strategies based on that segmentation.

🤓 Whom you’ll be working with

• Markus, our Team Lead Customer Success, who also manages his own customer portfolio
• Sebastian, one of our founders, who leads the Revenue department
• Florian, our internal PCB expert and your peer for all PCB topics
• Max, who leads our Revenue Operations team and is in charge of our CRM (Hubspot), supporting you with dashboards, sequences, forecasts, and more
• Mark, our Head of Marketing, to align on positioning/messaging and drive strategic growth initiatives
• Our Sales and Product Team to fully understand our product roadmap, potential constraints, and share product‑related customer feedback

🏡 Work setup & travel

You can join our team remotely (+/- 2hrs CET) or in our Munich headquarters (full home‑office flexibility). We regularly meet for team retreats and attend selected industry events, which means you'll be traveling occasionally. Travel expenses will of course be covered by us.

💬 Language requirements

You'll mainly work with German‑speaking and English‑speaking customers from various territories. Being fluent in 🇩🇪 German and 🇬🇧 English is therefore a must for this role. Any other language is of course a big plus.

⚡️ Our product

Luminovo is the first all‑in‑one supply chain platform built specifically for the electronics industry. Whether it's an OEM designing electronic components, an EMS assembling them, or PCB suppliers manufacturing the printed circuit board – our platform helps them to control and optimize their complete electronics supply chain.

💡 Skills, knowledge, and expertise

Besides the language requirements, we purposefully did not create a standard list of minimum qualifications for this role. We care much more about your motivation and ability to help us accelerate technical progress than we care just about your CV. If you're interested to find out more about why we banned requirements from our performance profiles – see here.

⚡️ About Luminovo

Luminovo is the first electronics supply chain platform that unites all data, processes, and stakeholders in the trillion‑dollar electronics industry.

We fundamentally believe that technology is the best tool that humankind has developed to tackle the biggest challenges we face as a society today. And we want to do our share in accelerating technological progress.

We bring innovations to life faster and cheaper by creating a more connected and resilient electronics supply chain.

To date, over 300 active customers worldwide are working with us towards this shared goal. Supported by leading investors such as Cherry Ventures, General Catalyst/LaFamiglia, Chalfen Ventures, and others, we have raised more than €20 million.

Our core principles: putting people first & building great things

As a remote‑first company headquartered in Munich, our brilliant team is spread across cities including Munich, New Jersey, Calgary, Berlin, London, Valencia, Nairobi, and Verona, among others. 🌍

Our team includes a mix of product enthusiasts, people advocates, business masterminds, and engineering experts. Among us are graduates from institutions like Stanford University and the University of Cambridge, as well as talented individuals with unconventional CVs. What matters most is their drive to build great things.

We provide an authentic environment based on psychological safety to empower Luminerds from various backgrounds to succeed, grow, and focus on impact. Putting people first means that we deeply care about who our employees are, what makes them unique, and what they excel at.

See what employees and candidates have to say about Luminovo on kununu and Glassdoor.