Payments Operations Team Lead

Solaris; Berlin; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Learning & development budget

Remote working allowance

Free online yoga

Referral program

Mental healthcare service

Public transport allowance

Partial lunch reimbursement

Additional vacation days

Glasses for laptop work

Fruits and drinks at the office

Volunteering days

Zusammenfassung

Solaris, based in Berlin, is looking for a Payment Operations Manager to oversee daily operations. You will act as the main point of contact for partners and banks while managing a team of payment specialists. Ideal candidates will have strong knowledge of payment schemes and leadership experience.

The role emphasizes personal development and offers a variety of perks including a learning budget and remote working allowance. Candidates fluent in English are encouraged to apply, even if not meeting every single requirement.

Qualifikationen

• 4-5 years of experience in Payment Operations or Banking Operations.
• Experience managing a small team is required.
• Strong knowledge of SEPA & SWIFT payment schemes.

Aufgaben

• Oversee daily payments operations and set KPIs.
• Act as the primary contact for partners and banks.
• Drive automation and streamline workflows.
• Lead and coach a team of payment operations specialists.
• Contribute to regulatory communications with financial authorities.

Kenntnisse

Payment Operations experience

Leadership skills

Analytical skills

Problem-solving

Process improvement

Fluency in English

SEPA & SWIFT knowledge

SQL familiarity

Ausbildung

Bachelor’s or Master’s degree in Business Administration, Finance, Economics

Jobbeschreibung

Responsibilities

• Oversee daily payments operations and provide strategic direction, setting priorities, KPIs, and performance targets
• Act as the primary point of contact for partners and third-party banks regarding payment-related inquiries and follow-up calls
• Establish strong governance, reporting, and control frameworks to ensure operational integrity and scalability
• Drive automation, streamline workflows, and embed robust risk management practices
• Allocate team resources effectively across time zones, ensuring consistent, high-quality performance. Lead, coach, and develop a team of 3-5 payment operations specialists to achieve targets, resolve incidents efficiently, and continuously improve processes
• Lead and develop the team according to defined career paths by ensuring regular development conversations
• Liaise with Business Unit heads, functional heads, and key stakeholders to ensure the effective functioning of the team within the wider company environment
• Constantly improve processes in collaboration with the team’s process experts and relevant stakeholders
• Oversee the monitoring and processing of SEPA and SWIFT payments
• Take responsibility for payment-related incidents and serve as the main point of escalation for senior management
• Contribute to regulatory communications with BaFin, the Deutsche Bundesbank (BuBa), and other European Central Banks and regulators
• Actively support and lead Audit Cycles, always delivering a compliant-first approach for a first-in-class regulatory posture and adherence with our processes

Qualifications

• Bachelor’s or Master’s degree in Business Administration, Finance, Economics, or a related field is preferred
• Strong problem-solving skills and attention to detail
• Ability to lead cross-functional projects with different departments
• Minimum 4-5 years of experience in Payment Operations or Banking Operations, with first leadership experience managing a small team
• Strong knowledge of SEPA & SWIFT payment schemes
• Fluent command of English; German is a strong plus
• SQL familiarity is preferred
• Strong analytical skills with a focus on process improvement
• Strong analytical and data-driven mindset, with experience applying AI-based tools or automation to improve operational performance
• Ability to engage with team members, and provide clear and concise feedback
• Hands-on and entrepreneurial mentality
• Knowledge and comprehension of PSD2 and how it applies to Payment Operations
• Ability to fly high and zoom in (balance high-level strategic vision with granular attention to detail)

Depending on your level of experience, your responsibilities and scope of role will range. We don’t care much about fancy titles, but rather about real personal and professional development, as laid out in our learning framework. Let’s figure together out how you can contribute to our team.

While job ads usually paint an ideal picture of a candidate, studies show that most applicants meet an average of 60% of the criteria. Unfortunately, many promising candidates tend to apply only if they meet all the criteria. So if you think you have what it takes, but don’t necessarily meet every single item in the job description, please contact us anyway. We’d love to talk with you and find out if you might be a good fit for us.

Benefits

• Learning & development budget
• Remote working allowance
• Free online yoga
• Referral program
• Mental healthcare service
• Public transport allowance
• Partial lunch reimbursement
• Additional vacation days
• Glasses for laptop work
• Fruits and drinks at the office
• Volunteering days