Payment Operations Manager

Growe; Deutschland; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A digital payments company in Germany is seeking an experienced Payments Manager to ensure the effective functioning of payment methods. You will monitor acceptance rates and improve user experience in transactions while collaborating with support teams. Ideal candidates have over 2 years in the role, possess strong analytical skills, and are proficient with Excel. This is a great opportunity to work in a dynamic environment.

Qualifikationen

• 2+ years as a billing/payments manager/specialist, preferably in iGaming.
• Confident in dealing with financial information.
• Deep understanding of payment and transactional systems.

Aufgaben

• Ensure proper functioning of payment methods.
• Monitor acceptance rates and manage payment method distributions.
• Create monitoring guidelines for support teams.

Kenntnisse

Billing management

Financial analysis

Excel proficiency

Payment systems knowledge

Communication skills

Jobbeschreibung

Growe welcomes those who are excited to:

• Ensure proper functioning of payment methods and elevate issues when needed;
• Monitor acceptance rates and decide which payment methods to enable/disable and how to distribute volumes;
• Maintain sufficient balances for withdrawals and top-ups, and analyze the cost efficiency of each method;
• Develop contingency and emergency plans;
• Create monitoring guidelines and procedures for support teams;
• Provide regular payment activity reports;
• Assist with integrating new payment providers/methods;
• Suggest improvements to payment flows and user experience;
• Handle requests from customer support;
• Test new payment method integrations and deployments;
• Collaborate with BI to enhance reporting and track key business metrics.

We need your professional experience:

• 2+ years as a billing/payments manager/specialist in online payments (iGaming industry is preferable);
• Confident in dealing with numbers and processing of financial/transactional information;
• Advanced Excel and other MS Office software user;
• Good understanding of online payments technical integrations, funnels, flows;
• Experience in written and oral communication with foreign customers or partners;
• Deep understanding of payment and transactional systems and services;

We appreciate if you have those personal features:

• Attention to details and multitasking;
• Quick tasks execution;
• High level of communication skills;
• Ability to make decisions on disabling/enabling methods independently.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.