Patient Account Representative II (Remote)

Kindred; Remote; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading healthcare provider is seeking a Patient Account Representative II (Remote) in Germany. This position involves managing billing, collections, and payment posting while ensuring compliance with regulations. The ideal candidate will have strong leadership skills, a commitment to customer service, and proficiency in accounting practices. They will also provide training for team members and support revenue recovery initiatives. This role offers an opportunity to contribute to continuous improvement in a vital healthcare setting.

Qualifikationen

• 2+ years of previous hospital and/or physician business office experience preferred.
• Relevant licensure and practices obtained within required timeframe.

Aufgaben

• Process patient accounts through billing, collections, and payment posting.
• Resolve billing and cash application issues.
• Provide training to new or existing team members.
• Maintain productivity and accuracy standards.

Kenntnisse

Billing and collections

Customer service

Leadership

Attention to detail

Communication skills

Problem-solving

Time management

Ausbildung

High School Diploma or GED Equivalent

Tools

Microsoft Office (Excel, Word, Outlook)

Epic

SSI

Jobbeschreibung

Job Description - Patient Account Representative II (Remote) (550592)

Job Number:

550592

Job Summary

The Patient Account Representative II supports the revenue cycle functions of hospital and/or physician practices through advanced responsibilities in billing, collections, cash posting, and customer service. The role involves financial documentation, compliance with payer requirements, and internal coordination across departments. Representatives at this level demonstrate leadership, train staff, and contribute to continuous improvement efforts.

Essential Functions

• Accurately processes patient accounts through billing, collections, and payment posting.
• Works complex A/R, claim rejections, edits, and follow-up tasks across systems.
• Files appeals, reconsideration requests, and manages payer correspondence.
• Identifies and reconciles overpayments and unidentified payments.
• Coordinates with other departments to resolve billing, denial, or cash application issues.
• Supports claim submission, including secondary billing as necessary.
• Provides training to new or existing team members.
• Assists in identifying process improvements to streamline operations and reduce denials or call volume.
• Demonstrates initiative and leadership in daily responsibilities and projects.
• Participates in A/R clean-up and revenue recovery initiatives.
• Maintains required productivity and accuracy standards.
• Strong verbal and written communication skills.
• Ability to work independently and provide team leadership.
• High level of customer service and interpersonal interaction.
• Proficient in general accounting and bookkeeping.
• Thorough understanding of billing regulations, medical terminology, and payer guidelines.
• Proficient with Microsoft Office applications (Excel, Word, Outlook) and systems such as Epic and SSI (preferred).
• Operates 10-key pad efficiently (for cash posting functions).
• Able to analyze root causes of errors or delays to improve efficiency.
• Demonstrates professionalism, ownership, and a commitment to quality.

Education

• High School Diploma or GED Equivalent

Licenses/Certifications

• Relevant licensure and practices obtained within timeframe required by facility policy

Experience

• Two (2) years previous hospital and/or physician business office experience preferred