Operations Coordinator - Düsseldorf (m/f/d)

Numa; Deutschland; Vor Ort; EUR 32.000 - 52.000; Vollzeit

Benefits dieser Stelle

Complimentary stay

Apartment discounts

Team-building events

Zusammenfassung

Numa is seeking an on-site Operations Coordinator to ensure guest rooms, public spaces, and brand standards are impeccably maintained. You will collaborate with Housekeeping, Maintenance, and the remote Guest Experience Team to deliver a seamless, tech-enabled hotel experience.

Ideal candidates have strong English skills, a hands-on attitude, and a structured approach to BOH operations. You will play a key role in keeping guests safe, satisfied, and engaged with our brand.

Qualifikationen

• Fluent English (C1+) is required.
• Must have a guest-obsessed mindset with strong attention to detail.
• Demonstrate ownership and proactive problem-solving.
• Hands-on approach; comfortable working away from the desk.
• Structured approach to back-of-house operations (BOH).
• Excellent communication to bridge remote GX with on-site teams.
• Collaborative mindset and willingness to work as a team.
• Experience in hospitality operations, housekeeping, or guest relations is preferred.

Aufgaben

• Oversee guest room quality and daily room checks with Housekeeping and Maintenance.
• Run daily operations: monitor arrivals, housekeeping briefings, and public areas; coordinate maintenance and partner services.
• Spot issues, log feedback from guests, and drive root-cause analysis and fixes.
• Manage stock, storage, and local compliance; act as on-site liaison for the remote ICT team.
• Keep the wider company informed by logging issues and reporting on-site developments.
• Maintain property knowledge by updating internal databases and ensuring accurate guest-facing information.

Kenntnisse

English (C1+)

Guest Obsessed

Ownership

Hands-on

Structured BOH

Communication

Team player

Hospitality experience

Jobbeschreibung

ABOUT NUMA

Hey there! We’re Numa, a forward-thinking hospitality brand redefining how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe’s most vibrant neighbourhoods.
We’re not just transforming the guest experience—we’re revolutionizing the hospitality industry from the inside out. Our cutting-edge technology streamlines operations, delivering unparalleled value with no hidden fees—just real, quality experiences.
At Numa, we believe that travel should be curious and authentic, and we bring those same values to our work culture. As part of our team, you’ll experience a dynamic and supportive environment where creativity thrives, and your contributions make a real impact. We’re committed to fostering a diverse, inclusive, and equitable workplace where every voice is valued, and different perspectives fuel our innovation.

As an on-site Operations Coordinator, you are the lifeblood of our Numa properties. Your mission is to ensure every guest steps into a flawless physical environment, rooted in clean, well-maintained, and perfectly on-brand spaces. Working closely with Housekeeping, Maintenance, your regional and central Ops peers, and our remote Guest Experience Team, you act as the proactive eyes and ears of our tech-enabled hotel model.

In this role, you will:

• Obsess Over Guest Rooms: The guest rooms are your ultimate domain and primary focus. You are responsible for conducting rigorous daily room checks, executing improvement projects and working alongside Housekeeping and Maintenance to continuously elevate the quality of our spaces day-in and dayout, using our in-house developed tech-stack.
• Run Daily Operations: Monitor arrivals, run daily housekeeping briefings, and rigorously walk all public areas (lobbies, hallways, stairwells) to ensure they are pristine and guest-ready. Schedule and attend maintenance appointments, guarantee rooms are ready by check-in, ensure key guest amenities managed by external partners (like gyms or breakfast partners) run smoothly day-to-day, and execute key property projects flawlessly.
• Spot It, Report It, Own It: Proactively spot, report, and fix discrepancies before they impact the guest experience. Analyze our guests’ reviews and conversations with Numa every day, identifying the root cause of on-site requests or complaints, and then work to fix them: fast, effectively, and with full follow-through.
• Structure Back of House: Keep the engine room running by managing efficient storage, proactively handling stock and deliveries and enforcing local compliance. Act as the physical hands on-site for our remote ICT team, assisting with tech troubleshooting as required.
• Keep The Team In The Loop: Overcommunicate. You take responsibility for keeping the wider company and teams informed through consistently logging issues and escalating on site developments as required to allow us to proactively course correct.
• Manage property knowledge. Actively update internal databases, check online listings for accuracy and ensure our guest-facing digital information is on point so remote teams can always rely on the information they find and have the real-time context they need.

About You:

We encourage you to apply even if you don’t think you meet all of the below criteria. We care most that you are excited about the role and our mission, and are willing to learn. Ideally, you have:

• English fluency (C1+ required).
• A “Guest Obsessed” mindset with incredible attention to detail and an understanding of what needs prioritising when guest satisfaction is on the line.
• Extreme Ownership & Self-Starter Attitude: You don’t say “not my problem” and don’t wait to be told what to do. You deal with issues and challenges headon—tackling what you can autonomously.
• A true hands‑on mentality: You are in your element when you are away from the desk and out interacting with the physical product. You aren’t afraid to get your hands dirty when required - actively seeking out creative solutions to longstanding issues.
• A highly structured approach to juggle BOH invento
• Excellent communication skills to act as the seamless bridge between our remote GX team, local partners, and on-site staff.
• A “Win Together” attitude: You know we are stronger as a sports team, working towards a common goal.
• Previous experience in the hospitality industry, preferably in operations, housekeeping, or guest relations.

All Hands on Deck: When Things Don’t Go to Plan

While your day-to-day is largely behind the scenes, hospitality is unpredictable. When a critical incident strikes — such as a burst pipe, fire alarm or power outage, your focus shifts:

• Prioritize Guest Comfort: Even when the building is facing technical difficulties, your primary goal is to ensure our guests feel safe, cared for, and prioritized throughout the disruption.
• Be the Face of the Solution: Pivot from behind the scenes and take a front seat role in actively speaking with affected guests face-to-face. Answer questions, give updates, offer reassurance and guide them to get the tailored assistance they may require.
• Manage Physical Communications: Post physical notices and provide inperson updates, working in lockstep with the remote Guest Experience team so they can manage the wider digital messaging and service recovery process
• Support with the Physical Fix: Work with Ops managers to, when required, assist with the on-site resolution by directly coordinating with external partners to improve the situation for our guests, escalating when required.

ABOUT OUR OFFER

• Empower your career: Thrive in a fast-paced, collaborative environment where your ideas help shape our future. Enjoy opportunities for professional growth and build a fulfilling career path.
• Experience our brand: Immerse yourself in the Numa lifestyle with a complimentary stay. Share the love with friends and family through exclusive discounts on our stylish apartments. Connect with a global community of colleagues at our inspiring team-building events.

Numa values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully develop and utilise each person’s talents and strengths. We therefore welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations.

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