Operations Associate – Food Robotics Operations (w/m/d)

Circus Group; Düsseldorf; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A cutting-edge technology firm in Düsseldorf is looking for an Operations Associate to enhance customer experience for robotic kitchen systems. This role involves providing technical support, operational coordination, and maintaining day-to-day performance. The ideal candidate has strong communication skills and a customer-focused mindset, with an interest in food tech and automation. Join a vibrant team to shape the future of food production.

Leistungen

50€ monthly mobility budget

Discounted Urban Sports Club membership

In-house training and development

Subsidized Dance Mobility subscription

Qualifikationen

• Experience or interest in customer support, operations, or technical environments.
• Comfort working with machinery, automation, or digital tools.
• Fluent in German; English proficiency is a plus.

Aufgaben

• Support daily technical and operational communication with customer partners.
• Monitor system performance and address technical issues.
• Assist with troubleshooting and maintenance coordination.
• Manage backend tasks like stock coordination and scheduling.
• Document operational processes and service updates.

Kenntnisse

Customer support experience

Operational coordination

Strong communication skills

Organizational skills

Hands-on attitude

Problem-solving mindset

Jobbeschreibung

Our Mission

At Circus, we’re redefining food with autonomous kitchens powered by robotics and AI. From culinary creation to production and operations, everything runs on seamlessly integrated automation.

We’re rolling out our robotic kitchen systems across Germany, together with leading retail and food partners. To make it happen, we’re building a hands‑on team to drive local execution and ensure operational excellence. Join us as we bring autonomous food production from vision to reality.

About The Role

As an Operations Associate – Food Robotics Operations, you’ll play a key role in ensuring a seamless experience for our customers and partners who operate our robotic kitchen systems.

This position combines technical support, operational coordination, and customer success. You’ll respond to support requests, assist in operating systems, and help guarantee stable day‑to‑day performance at customer sites. It’s a great opportunity for individuals eager to gain hands‑on experience at the intersection of food tech, robotics, and client operations.

Your Daily Business

• Support daily technical and operational communication with customer partners.
• Monitor system performance and elevate technical issues when necessary.
• Assist with troubleshooting and coordinating maintenance activities on robotic units.
• Manage backend tasks such as container handling, stock coordination, and scheduling.
• Capture customer feedback, identify areas for improvement, and communicate insights to internal teams.
• Ensure hygiene, food safety, and operational standards are consistently met.
• Document operational processes, incidents, and service updates.

Base Qualifications

• Experience or strong interest in customer support, operations, or technical environments.
• Hands‑on attitude and comfort working with machinery, automation, or digital tools.
• Strong communication and organizational skills with a customer‑focused mindset.
• Reliable, structured, and proactive working style.
• Fluent in German; English proficiency is a plus.

Preferred Qualifications

• Background or interest in robotics, automation, or food technology.
• Experience in customer‑facing or field‑based technical support roles.
• Enthusiasm for learning in a fast‑paced, innovative environment.

Our Offer

• Hands‑On Experience: Work directly with cutting‑edge robotic food production systems.
• Learning and Development: Broaden your skills with cross‑functional learning and in‑house training.
• Mobility Benefits: Receive a 50€ monthly mobility budget and a subsidized Dance Mobility subscription for E‑Bike/E‑Moped.
• Well‑Being: Enjoy access to discounted Urban Sports Club membership and Wellhub options.
• Collaborative Culture: Join a close‑knit team that thrives on ownership, problem‑solving, and teamwork.
• Future Opportunities: Be part of a rapidly growing company shaping the future of food automation.