Operations Associate

Embedded Shishya; Deutschland; Vor Ort; EUR 10.508 - 17.514; Vollzeit

Zusammenfassung

Storyteller is a high‑growth B2B SaaS platform powering live sports content for global brands. As an Operations Associate, you will help keep high‑volume content accurate, timely, and trusted while working fully remote on a contractor basis.

You will run content operations during live events and perform QA on visuals and metadata. You will use AI and internal tools to speed up checks, describe issues clearly, and help improve repeatability.

Qualifikationen

• Exceptional attention to detail when checking text, visuals, links and metadata.
• Clear written English with calm, precise communication.
• Reliability and judgment under live event pressure.

Aufgaben

• Run content operations and support workflows during live sports events and high‑volume publishing periods.
• Quality‑check visuals, copy, metadata, links, timing, and brand consistency.
• Spot, describe, escalate issues, gather evidence, and communicate next actions.
• Use AI and internal tools to speed up checks and improve repeatability.
• Maintain clear handovers, incident notes, and QA records.

Kenntnisse

Attention to detail

Communication

Problem solving

Written English

Jobbeschreibung

Job Summary

Up to 20,000 USD per year on a full‑time contractor contract. Fully remote. Exciting high‑growth product relied on by leading global brands, particularly within sports. You will work with the latest hardware, tech stack, AI tools, and product workflows. The role follows a rotating shift pattern, including evenings and weekends, depending on live events.

About Us

Storyteller is a high‑growth B2B SaaS platform that allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are an effective way to boost user engagement, audience retention, and drive advertising revenue. Our end‑to‑end platform delivers a best‑in‑class Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support. We work with many globally recognized clients, especially in sport, so if you’re a sporting fan this could be a great fit.

What You Will Make Happen

As an Operations Associate teammate, you will help keep high‑volume sports content accurate, timely, professional, and trusted. Your day will involve:

• Running content operations and support workflows during live sports events and other high‑volume publishing periods.
• Quality‑checking visuals, copy, metadata, links, calls to action, timing, categorization, and brand consistency.
• Spotting, describing, and escalating issues before they become client or user problems.
• Triage support requests by gathering evidence, identifying likely causes, and communicating the next action.
• Using AI and internal tools to speed up checks, compare information, draft notes, inspect data, and improve repeatability.
• Maintaining clear handovers, incident notes, support updates, and QA records.
• Working with content, operations, product, and client‑facing teammates to fix issues quickly and prevent repeats.
• Improving checklists, playbooks, templates, and lightweight automations as you learn what breaks in practice.

This is not a passive ticket‑taking role. We are looking for early‑career operators who combine reliability with judgment, spot patterns, use AI and tools intelligently, communicate clearly, and help improve the operating system over time.

What Success Looks Like

Content goes live accurately, on time, and with fewer preventable issues. Client and internal teams receive clear updates that help decision‑making. You catch small issues before they become visible problems, and your notes, handovers, and fixes make the next event or coverage period easier for everyone. You help turn repeated support and content issues into better processes, checks, and tools.

What We Are Looking For

• Exceptional attention to detail, especially when checking text, visuals, links, timing, and structured information.
• High agency: you do not ignore something that looks wrong, unclear, or fragile even if it was not assigned to you.
• Clear written English and the ability to explain an issue calmly, precisely, and without drama.
• Reliability and follow‑through when live coverage, client support, or content accuracy matters.
• Strong judgment under pressure and the ability to decide what needs immediate action, escalation, or can wait.
• Outcome ownership: you care whether the content, fix, or support update actually landed correctly.
• Curiosity about systems and a desire to understand why an issue happened, not just report it.
• Comfort using AI and tools to improve your work while still checking important details yourself.
• Standards: you are not comfortable letting weak or inaccurate work pass just because nobody else has noticed it yet.
• Interest in sport, media, digital content, SaaS, or live operations.

Nice to Have

• Experience in content QA, customer support, live operations, editorial, proofreading, or moderation.
• Experience working in a fast‑paced operating environment.
• Exposure to SaaS, sports, media production, CMS tools, or publishing workflows.
• Examples of improving a checklist, workflow, support process, or QA process.