Office Coordinator I

Unio Specialty Care; Sachsen-Anhalt; On-site; EUR 37,000 - 46,000; Full time

Benefits offered by this job

Health benefits

Paid holidays

401(k)

Generous PTO

Employee recognition

Collaborative environment

Job summary

Unio Health Partners is seeking an Office Coordinator I to manage front-office services and daily operations of the physician practice. You will greet patients, verify demographics and insurance, and coordinate with back-office staff to ensure smooth patient flow.

The role requires a high school diploma or equivalent, 0–3 years in a medical setting, and strong customer service skills. Bilingual Spanish is a plus, with travel to UNIO locations as needed.

Qualifications

• Front-office and daily operations in a physician practice.
• Knowledge of medical terminology and reimbursement policies.
• Bilingual in Spanish is a plus.
• 0–3 years of experience in a medical setting preferred.

Responsibilities

• Welcome and greet patients and visitors.
• Communicate with back-office staff upon patient arrival.
• Verify patient demographics and insurance information.
• Ensure availability of treatment information by filing and retrieving patient records.
• Maintain patient accounts by updating personal and financial information.
• Answer phone calls and schedule in-office appointments.
• Route calls and forward messages accurately and timely.
• Conduct appointment reminder calls to patients.
• Demonstrate commitment to superior customer service with every interaction.
• Notify the physician of schedule changes.
• Assist with prescription refills when needed.

Skills

Bilingual in Spanish

Customer service

Education

High school diploma or equivalent

Job description

Office Coordinator I

COMPANY DESCRIPTION

Unio Health Partners (UHP) is a highly differentiated physician practice management platform with the goal of transforming care delivery across the Western United States. UHP partners with leading physician practices, creating a cohesive, quality-oriented clinical culture and facilitating best practice sharing across the platform. Our affiliated practices gain access to a broader suite of services, providing a meaningful benefit to both physicians and patients. UHP's best-in-class clinical program covers three sub-specialties (urology, gastroenterology, and radiation oncology) and offers numerous ancillary services, including pathology lab, in-office dispensing, and chronic care management. We are led by a highly accomplished management team and provide a full suite of management services to its affiliated practices. UHP is currently affiliated with 182 providers consisting of 119 physicians and 63 advanced practice providers operating out of 54 locations across Southern, Central, and Northern California.

POSITION SUMMARY

The Office Coordinator I is responsible for the implementation of front-office services and daily operations of the Physician/s practice. Communication with staff in all departments is paramount in this position, ensuring that the front office operation needs are met effectively and efficiently.

What you will be doing

• Welcome and greet patients and visitors.
• Communicate with back-office staff upon patient arrival.
• Verify patient demographics and insurance information.
• Ensure availability of treatment information by filing and retrieving patient records.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Answer phone calls and handle all phases of telephone communications, including scheduling in-office appointments.
• Route all calls to appropriate departments and takes accurate and neat messages, and forwards them in a timely manner.
• Conduct appointment reminder calls to patients.
• Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care, and concern with each internal and external customer.
• Notify the physician if there are any schedule changes.
• Assist with prescription refills when needed.

What you will bring to the team

• High school diploma or equivalent required.
• Bilingual in Spanish is a plus
• 0-3 years of prior experience in a medical setting preferred.
• Knowledge of medical practices, terminology, and reimbursement policies.

What we can offer you

• Competitive Salary and Health Benefits (Medical, Dental, Vision)
• Generous time off (start accruing on your first day - no waiting period)
• Paid Holidays
• 401(k)
• Company Discounts
• Collaborative work environment - we want our employees to have a say in how we run our office
• Employee Recognition

Travel Requirements

• Occasional travel to various UNIO locations may be necessary.

Compensation is depending on a number of factors including a candidate’s qualifications, skills, competencies, or experience that may fall outside of the range shown