NOC Lead

Phiture; Remote; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A global data service provider is seeking an experienced NOC Manager to build and lead a team for 24/7 monitoring and operational excellence. The ideal candidate will have over 5 years of hands-on experience in telecom environments, strong incident management skills, and the ability to lead teams effectively. This role offers an exciting, fully remote workplace with opportunities for skill development within a reputable and innovative company.

Leistungen

Fully remote

Skill and knowledge development opportunities

Professional development opportunities

Qualifikationen

• 5+ years of hands-on experience in technical support, troubleshooting, or NOC operations within telecom environments.
• Solid understanding of 2G, 3G, 4G, and 5G networks, including architecture and key protocols.
• Excellent communication skills in English (both written and verbal).

Aufgaben

• Build, mentor, and lead a team of NOC engineers for 24/7 monitoring.
• Act as the primary point of contact for incident, event, change, and problem management.
• Own and coordinate the handling of customer issues and service incidents.

Kenntnisse

Technical support

Incident management

Problem-solving

Team leadership

Network monitoring

Ausbildung

Bachelor's degree in Telecommunications, IT, or related field

Tools

Network monitoring tools

Ticketing systems

Jobbeschreibung

Responsibilities

• Build, mentor, and lead a team of NOC engineers to support 24/7 monitoring and operational excellence.
• Act as the primary point of contact for internal teams, customers, and vendors for all incident, event, change, and problem management processes.
• Own and coordinate the handling of customer issues, service incidents, and requests — ensuring timely and high-quality resolution.
• Perform monitoring, surveillance, and fault management of network products, services, and customer solutions.
• Log and categorize incidents/events, determine priorities, and ensure resolution according to established SLAs.
• Distribute and oversee maintenance and operational tasks across the organization.
• Manage escalations and act as the lead contact during critical incidents, ensuring clear communication and efficient troubleshooting.
• Document incidents, root causes, and follow‑up actions; maintain and update internal and external knowledge bases.
• Oversee onboarding of new customer devices and solutions, ensuring smooth technical integration.
• Participate in new technical projects, performing advanced troubleshooting and operational readiness tasks.
• Foster a collaborative and proactive culture, promoting accountability, communication, and continuous improvement.

Requirements

• Bachelor’s degree in Telecommunications, IT, or related field (studies in progress acceptable).
• 5+ years of hands‑on experience in technical support, troubleshooting, or NOC operations within telecom environments.
• Solid understanding of 2G, 3G, 4G, and 5G networks, including architecture and key protocols.
• Strong incident management and problem‑solving skills, with the ability to prioritize effectively under pressure.
• Experience with network monitoring and ticketing tools.
• Proven ability to lead teams, provide technical guidance, and manage shift‑based operations.
• Excellent communication skills in English (both written and verbal).
• High attention to detail, accountability, and sense of ownership for service quality.
• Strong self‑motivation and learning mindset in a fast‑paced, global environment.
• Ability to occasionally handle off‑hours incidents.

About Webbing

Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.

Enterprise customers can manage, monitor, and optimize data usage in real‑time with Webbing's powerful software platform. Gain visibility by application type and have the power to white‑list applications and limit non‑business applications with the click of a button, saving money and improving compliance.

What we offer

• Fully remote
• An exciting and challenging workplace with great skill and knowledge development opportunities.
• The opportunity to join a team of highly professional specialists in an international environment.
• The opportunity for professional development within a reputable international innovative and growing company.