MIU MIU Client Advisor (m/f/d)

Prada Group; Berlin; Vor Ort; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

Prada Group is seeking a passionate Client Advisor (m/f/d) for the Miu Miu Department Store in Berlin KaDeWe. The successful candidate will provide excellent in-store experiences, develop client relationships, and engage in cross-selling to meet sales targets.

Ideal applicants will possess strong communication and negotiation skills, a passion for luxury fashion, and fluency in both German and English. The company fosters an inclusive work environment, valuing diversity and equal opportunity.

Qualifikationen

• Proven ability to connect with a diverse clientele.
• Track record of meeting and exceeding sales targets.
• Understanding of the luxury retail market.

Aufgaben

• Welcome and serve customers with excellent in-store experience.
• Develop client relationships leveraging CRM and digital tools.
• Engaged in cross-selling and maximizing sales opportunities.
• Stay updated with fashion trends and competitors.
• Maintain high standards of shop floor and visual display.
• Contribute to security measures and prevent product theft.

Kenntnisse

Excellent communication skills

Strong sales and negotiation skills

Knowledge of luxury fashion trends

Fluency in German

Fluency in English

Jobbeschreibung

We are seeking a passionate and dedicated Client Advisor (m/f/d) to join our dynamic team in the Miu Miu Department Store in Berlin KaDeWe. As a Client Advisor, you will embody the essence of Miu Miu, ensuring that every customer interaction reflects our commitment to excellence.

Responsibilities

• Welcome and serve the customer, providing an excellent in‑store experience at all times.
• Maintain and develop client relationships through an individual approach, leveraging CRM and digital tools.
• Be proactively engaged in cross‑selling with all departments and maximize sales opportunities to achieve individual sales targets and KPIs.
• Stay up‑to‑date with fashion trends and competitors.
• Demonstrate brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display to a high standard, complying with company operational guidelines and stock procedures.
• Contribute to maintaining a high level of security and preventing product theft.

Knowledge and Skills

Excellent communication and interpersonal skills with the ability to connect with a diverse clientele. Strong sales and negotiation skills, with a track record of meeting and exceeding sales targets. Passion for luxury fashion trends and an understanding of the luxury retail market.

Fluent spoken German and English expected.

Inclusive Work Environment

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to building a fair and respectful workplace for all.