Migration Manager (f/m/d)

IDnow Group; München; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Mental health platform access

Udemy training platform access

Workcation possibilities

Paid special leave days

Flexible working hours

Regular onsite gatherings

Zusammenfassung

IDnow Group is looking for a Migration Manager to oversee customer migrations on our TrustPlatform. This position involves significant coordination with Solution Engineers and delivering onboarding autonomously. The ideal candidate will have 5+ years in a Post-Sales B2B SaaS role and strong project management skills.

The role requires fluency in German and a professional level of English. The company offers various perks, including mental health resources, training platforms, and flexible working arrangements.

Qualifikationen

• 5+ years in a Post‑Sales role in a B2B SaaS environment.
• Experience in managing complex migration or implementation projects.
• Ability to read architecture and identify integration risks.

Aufgaben

• Own the migration of each account: plan milestones and risks.
• Be the single named contact for the customer from kick-off to handover.
• Coordinate Solution Engineers and the Onboarding team on migrations.

Kenntnisse

Project Management

Customer Success

Technical Understanding

Leadership

Fluent German

Professional English

Jobbeschreibung

IDnow, a leader in digital identity and fraud prevention in Europe, is seeking a Migration Manager to own the end‑to‑end migration of customers onto our TrustPlatform. This role is based in Munich or Berlin, Germany.

Key Responsibilities

• Own the migration of each account: plan, milestones, risks, weekly status
• Be the single named contact for the customer from kick‑off to CSM handover
• Coordinate Solution Engineers and the Onboarding team on complex migrations (multi‑product, multi‑country, regulatory constraints)
• Deliver onboarding autonomously on standard accounts: integration guidance, testing, go‑live validation, hypercare
• Anticipate and elevate blockers before they impact the customer or timeline
• Build migration playbooks to continuously improve our processes

Preferred Experience

• 5+ years in a Post‑Sales role in a B2B SaaS environment: Customer Success, Implementation Manager, Technical Account Manager, or equivalent
• Proven track record managing complex migration or implementation projects involving multiple internal teams
• Comfortable working with regulated customers: Banking, FinTech, Insurance, Telco
• Sufficient technical understanding to read an architecture, challenge a solution design, and spot integration risks — without being a developer
• Strong transversal leadership: able to mobilise teams without hierarchical authority
• German — fluent, required · English — professional level, required
• Exposure to digital identity, KYC/AML, or eIDAS: a plus
• Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions
• We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification
• We make your remote work comfy: we provide support on equipment and offer flexible working hours
• We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work
• May your family require your attention or other reasons apply: use the benefit of our paid special leave days
• Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities
• In addition to the perks & benefits above, we offer specific benefits that differ between our locations

IDnow applies the principles of non‑discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: sex, race or ethnic origin, religion or convictions, gender identity, citizenship, marital status, disability, age, or sexual orientation.