Member Support Specialist (Fully Remote)

Brightline; Deutschland; Remote; EUR 35.000 - 52.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

Long-term disability

Life insurance

FSA

401k match

Holidays

Parental leave

Company-wide shutdown

Home office stipend

Professional development

Zusammenfassung

Brightline, a pediatric behavioral health practice in Germany, seeks a Frontline Member Support specialist to engage new members by phone and assess fit for Brightline services.

You will schedule appointments, ensure paperwork is completed, and assist providers with administrative tasks, contributing to a smooth member experience.

Qualifikationen

• Passion for Brightline's mission in behavioral health for children and families.
• Background in customer service and commitment to excellent member experience.
• Comfort using various technologies including email, EHR, and scheduling tools.

Aufgaben

• Conduct first phone calls with new members to assess fit for Brightline services.
• Schedule appointments and ensure member paperwork is completed.
• Support providers with administrative tasks and answer admin-related questions.

Kenntnisse

Customer service

Scheduling

Communication skills

Tech-savvy

Tools

EHR

Scheduling tools

Jobbeschreibung

• Conducting first phone calls with new members to assess fit for Brightline services.
• Scheduling appointments and ensuring member paperwork is completed.
• Supporting providers with administrative tasks and answering admin-related questions.

Requirements:

• A passion for the mission to redefine behavioral health for children and families.
• A desire to create an excellent member experience and background in customer service.
• Comfort with a variety of technology including email, EHR, scheduling tools.
• Medical, Dental, Vision, Long-Term Disability, Life Insurance, FSA, and 401k match.
• 12 Company Holidays, Time Off, Parental Leave, Company Wide Shutdown.
• Health and Wellness Stipend, Home Office Reimbursement, Professional Development Reimbursement.

Brightline

Brightline is a therapy and psychiatry practice delivering expert pediatric, teen, and parental mental health care to families and kids up to age 18. Founded in 2019, Brightline has delivered care to tens of thousands of families with industry-leading results and is backed by investors including Google Ventures and KKR.