Marketing Data Operations Manager

Reedexpo; Düsseldorf; Hybrid; EUR 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Hybrid work model in Düsseldorf

International events environment

Collaborative cross-functional teams

Zusammenfassung

RX Global is seeking a Marketing Data Operations Manager (Maternity Cover) based in Düsseldorf, with English and German language skills welcomed. You will lead a Data Operations team managing customer data, ensuring governance, privacy compliance, and data-driven marketing outcomes across the organization.

You will translate business needs into scalable data solutions, develop dashboards, and collaborate with cross-functional stakeholders to optimize data quality and campaign effectiveness.

Qualifikationen

• Experience in Data Operations or CRM roles.
• Proven people leadership and development experience.
• Knowledge of data quality, governance, GDPR, and privacy principles.
• Experience with CRM systems, data platforms and reporting tools.
• Strong analytical skills with dashboards and operational reports.
• Ability to translate business requirements into scalable data solutions.
• Excellent organizational and prioritization skills for multiple requests.
• Strong stakeholder management and collaborative approach.

Aufgaben

• Lead daily Data Operations activities across systems and teams, ensuring efficient delivery and prioritization.
• Ensure high standards of data quality, governance, and GDPR/privacy compliance.
• Manage data access, uploads, segmentation, and campaign readiness; address CRM/data issues.
• Lead, coach, and develop the Data Operations team; foster a collaborative culture.
• Translate business requirements into practical data solutions; drive automation.
• Lead targeting/segmentation and support CDP development to improve campaigns.
• Develop KPIs, dashboards, and reporting to track performance across operations and campaigns.
• Partner with stakeholders to provide actionable insights and improve service delivery.

Kenntnisse

Data Operations

CRM

Data Management

Team Leadership

Data Quality & Governance

GDPR & Privacy

Dashboards & Reporting

Stakeholder Management

Business Requirements Translation

Operational Automation

Tools

CRM platforms

Data platforms

Reporting tools

Jobbeschreibung

Position: Marketing Data Operations Manager (Maternity Cover) 1 year

Company: RX Global

Location: Richmond preferred / Hybrid or Duesseldorf

Languages: English, German (nice to have)

About the Role

The position combines people leadership, stakeholder management, operational excellence, project delivery, and continuous process improvement.

The Data Operations Manager is responsible for the effective management, governance, quality, and operational use of customer data across the organization. The role leads a team responsible for delivering data operation services to primarily Marketing but also other business stakeholders while ensuring compliance with RELX data privacy regulations and internal RELX governance requirements.

Responsibilities:

• Lead daily Data Operations activities across systems and teams, ensuring efficient delivery, prioritization, and resource allocation.
• Ensure high standards of customer and account data quality, integrity, governance, and GDPR/privacy compliance.
• Manage data access, uploads, segmentation, campaign readiness, and escalated CRM or data-related issues.
• Lead, coach, and develop the Data Operations team, fostering a collaborative, customer-focused, and high-performing culture.
• Translate business requirements into effective data solutions and drive process optimization and automation to improve operational efficiency.
• Lead targeting and segmentation initiatives, including support for CDP development, to improve campaign effectiveness and commercial outcomes.
• Develop and enhance KPIs, dashboards, reporting, and measurement frameworks to track operational, campaign, and data performance.
• Partner with commercial and cross-functional stakeholders to provide actionable insights, continuously improve service delivery, and support data-driven decision-making.

Qualifications:

• Strong experience in Data Operations, CRM, Data Management, or a related operational function.
• Proven experience leading, coaching, and developing a team.
• Strong understanding of data quality, governance, GDPR, and data privacy principles.
• Experience working with CRM systems, data platforms, and reporting tools.
• Strong analytical skills with experience creating and enhancing dashboards and operational reports.
• Ability to translate business requirements into practical and scalable data solutions.
• Excellent organizational and prioritization skills, with the ability to manage multiple requests and competing deadlines.
• Strong stakeholder management and communication skills, with a collaborative and customer-focused approach.

What we offer:

• A varied role with plenty of scope to make an impact in an international events environment.
• The opportunity to contribute to the continued development of leading B2B event formats.
• A hybrid working model based in Düsseldorf.
• Collaboration with dedicated teams, strong partners, and key industry stakeholders.
• A dynamic environment where organization, creativity, and strategic thinking are highly valued.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.