Manger Business Process Excellence / Project Manager - Service to Customer | EMEA Hub (m/f/x)

-; Oberkochen; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A global technology firm in Germany is seeking an experienced professional to manage compliance with SAP deployment processes and conduct local fit-gap analyses. The ideal candidate will have over 3 years of experience in business process management, particularly in end-to-end service to customer processes. Strong decision-making abilities and expertise in SAP R/3 and S/4HANA are essential. This role also involves guiding interactions with process experts and ensuring alignment with global guidelines.

Qualifikationen

• 3+ years of relevant experience in business process management.
• Excellent understanding of end-to-end business processes in S2C.
• Proven ability in local fit-gap analyses and process design.
• Strong decision-making and consensus-building skills.

Aufgaben

• Manage compliance with global template processes for SAP deployment.
• Conduct local fit-gap analyses for multiple SAP S/4HANA projects.
• Decide on process designs and facilitate decision-making.
• Drive interaction with process experts and provide guidance.
• Ensure alignment with global process owners on integration topics.

Kenntnisse

Business process management

End-to-end business processes in S2C

Local fit-gap analyses

Process design

Decision-making acumen

Analytical skills

Communication skills

Fluency in English

Tools

SAP R/3

SAP S/4HANA

Third-party business systems

Jobbeschreibung

Your Role

Manage compliance with global template processes and ensure process standardization & harmonization within a hub in a global SAP deployment

• Conduct local fit-gap analyses and define required template process adaptions (incl. business roles, system authorizations and data requirements) for multiple (parallel) SAP S/4HANA deployment projects
• As per design governance, decide on process designs and/or facilitate decision-making in higher committees
• Drive interaction with process experts from segment hubs/local entities and provide guidance on business process design aspects
• Report functionally to global process owners and ensure that rules & guidelines from global process owners are executed in the hub
• Ensure alignment with global process owners and other deputy process owners on integration topics
• Identify and align improvements of the global template with global process owners
• Review and approve design, configuration and functional specification documents
• If required, support in the design of test cases

The stream S2C (Service to Customer) covers especially the following process areas

• Customer order management incl. service / sales order creation and invoicing
• Returns and claim management incl. follow-up activities like inhouse repairs, scrapping and refund control
• Demand and inventory management of spare parts
• Service-related reports
• Integration with service-related processes like logistic processes, intercompany sales and intercompany purchasing

Your Profile

• 3+ years of relevant professional experience related to business process management
• Excellent knowledge of end-to-end business processes in S2C
• Proven methodological know-how of local fit-gap analyses and process design
• Solid assertiveness in defending the global template
• Strong decision-making acumen and ability to reach consensus/compromises on process designs among different stakeholders
• Experience with SAP R/3 and SAP S/4HANA as well as relevant third-party business systems is a plus
• Excellent conceptual, analytical and communication skills
• Fluent in English, both written and spoken

Your ZEISS Recruiting Team:
Andre Grunzel, Valerie le Maire