Manager, Soft Brands

Mews; München; Vor Ort; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

A leading hospitality software company is seeking a Manager of Soft Brands to oversee a portfolio of Soft Brands customers and lead a team of Account Executives in Europe. This role requires proven success in SaaS account management and a coaching mindset to develop a high-performing team. Strong stakeholder management and commercial acumen are crucial for driving customer success and satisfaction. The position offers full-time employment based in Germany with a dynamic scale-up environment.

Qualifikationen

• Proven success in SaaS account management, customer success, or enterprise sales.
• Experience in people management with a coaching mindset.
• Strong commercial acumen with experience engaging C-level stakeholders.
• Excellent stakeholder management and communication skills.

Aufgaben

• Lead, coach, and develop a team of Account Executives managing Soft Brand accounts.
• Drive performance excellence through goal setting and ongoing coaching.
• Own strategic account planning with the VP of Enterprise, including growth roadmaps.
• Monitor account health and address risks proactively.

Kenntnisse

Employee Relations

Civil Project Management

Bank Reconciliation

Freight Forwarding

Axapta

Tools

Salesforce

Atlassian

Reporting/Analytics tools

Jobbeschreibung

Overview

The primary role of the Manager Soft Brands is to oversee a regional portfolio of Soft Brands customers and lead a team of Account this people management role you will ensure your team executes our Soft Brand sales and customer success strategy supports value realisation and fosters long-term customer growth.

Reporting to the VP of Enterprise this role bridges strategy and execution providing coaching workflow direction and day-to-day decision-making support.

Responsibilities

• Leadcoachanddevelop ateamofAccountExecutivesmanagingSoftBrandaccountsacrossEurope
• Driveperformanceexcellence throughgoalsettingongoingcoachingandcareerdevelopment
• Ownstrategicaccountplanning inpartnershipwiththeVPofEnterpriseincludinglong-termgrowthroadmaps
• Monitoraccounthealth proactivelyaddressingrisksandpreservingstrongcustomersatisfaction
• Actasescalationpoint forregionalgo-to-marketteams
• Collaboratecross-functionally withProductCommercialandOperationstoensurealignmentandunblockexecution
• Captureandcommunicateinsights includingVoiceofCustomerfeedbackandkeycommercialperformancemetrics

Requirements

• Provensuccessin SaaSaccountmanagementcustomersuccessorenterprisesales ideallywithfranchise / multi-propertyclients
• Peoplemanagementexperience withacoachingmindsetandtrackrecordofdevelopinghigh-performingteams
• Strong commercialacumen with experience driving growth and engaging C-level stakeholders
• Excellent stakeholder management and communication skills comfortable presenting to senior executives
• Comfortable in a dynamic scale-up environment
• FamiliaritywithSalesforceAtlassianandbasicreporting / analyticstools
• BasedinEU / UKwitheasyaccesstointernationalairportforclienttravel

Key Skills

• Employee Relations
• Civil Project Management
• Bank Reconciliation
• Freight Forwarding
• Axapta

Employment Type

Full Time

Experience

years

Vacancy

1