Manager, SDR Operations - International

NinjaOne; Deutschland; Vor Ort; EUR 90.000 - 140.000; Vollzeit

Zusammenfassung

NinjaOne in Berlin, Germany seeks a Manager, SDR Operations - International to lead and optimize the SDR operations across EMEA, APAC, and LATAM. You will build scalable processes, governance, and data workflows to enable pipeline generation at scale while partnering with international leadership and cross-functional teams.

The role emphasizes data-driven decisions, AI/automation opportunities, and a focus on GDPR compliance, data quality, and operational excellence within a fast-paced global

Qualifikationen

• 1-3+ years of experience in SDR Operations, Sales Operations, Revenue Operations, Marketing Operations, or similar.
• Experience leading analysts, operations specialists, or data-focused team members.
• Strong Salesforce and sales engagement platform experience (Salesloft, Outreach, or similar).
• Experience with lead routing, account assignment, data enrichment, data quality, segmentation, and outbound workflows.
• Ability to turn ambiguous challenges into scalable solutions.
• Strong analytical skills with the ability to communicate recommendations using data and business context.
• Experience managing competing priorities and influencing cross-functional stakeholders without direct authority.
• Comfortable operating in a fast-paced global SaaS environment.
• Bonus: AI/automation exposure, with SQL, Python, Databricks, or advanced Excel.

Aufgaben

• Own the SDR Operations model across EMEA, APAC, and LATAM with global consistency and regional needs.
• Prioritize strategic initiatives, operational needs, and urgent requests based on business impact.
• Turn data and operational insights into clear recommendations that improve execution.
• Operationalize outbound strategies, regional programs, segmentation, and targeting.
• Ensure SDR data is accurate, prioritized, and actionable.
• Identify operational gaps and deliver scalable solutions.
• Identify manual, repetitive, or low-value work for automation and AI improvements.
• Collaborate with Data & AI, Sales Systems, and cross-functional teams to build scalable capabilities.
• Run pilots, measure impact, and operationalize successful solutions.
• Oversee SDR tech ecosystem: Salesforce, Salesloft, LeanData, enrichment platforms.
• Drive data quality, governance, enrichment, deduplication, account matching, ownership.
• Ensure GDPR and market-specific data practices.
• Collaborate with Marketing Operations on SDR campaign execution.
• Communicate tradeoffs, risks, blockers, and recommendations to stakeholders.
• Other duties as needed.

Kenntnisse

Leadership experience

Analytical skills

English communication

Tools

Salesforce

Salesloft

Outreach

Jobbeschreibung

About the Role

NinjaOne is looking for a Manager, SDR Operations - International to lead the operational strategy and execution supporting our Sales Development teams across EMEA, APAC, and LATAM. This leader will build and continuously improve the systems, data, processes, and operations rhythms that enable SDR teams to execute efficiently and generate pipeline at scale.

Reporting to Global SDR Operations, this role leads a lean, high-impact team of SDR Operations and Sales Data specialists while partnering closely with International SDR Leadership, Marketing Operations, Sales Systems, Analytics, and Data & AI. The ideal candidate will be equally comfortable managing day-to-day operational needs, developing people, solving complex data and process problems, and identifying opportunities to transform how SDR Operations works through AI and automation.

Location

- Berlin, Germany

What You'll be Doing

• Own the SDR Operations model across EMEA, APAC, and LATAM, balancing global consistency with regional needs
• Prioritize strategic initiatives, operational needs, and urgent requests based on business impact
• Act as a trusted advisor to SDR Leadership by turning data and operational insights into clear recommendations that improve execution
• Partner with SDR Leadership to operationalize outbound strategies, regional programs, segmentation, and account targeting
• Ensure SDRs have accurate, prioritized, and actionable account and contact data
• Identify operational gaps impacting pipeline generation and deliver scalable solutions
• Identify manual, repetitive, or low-value work that can be improved through automation and AI
• Partner with Data & AI, Sales Systems, and cross-funtional teams to build scalable capabilities for enrichment, account research, prioritization, data quality, and workflow automation
• Run focused pilots, measure impact, and operationalize successful solutions
• Oversee the operational effectiveness of the SDR technology ecosystem, including Salesforce, Salesloft, LeanData, enrichment platforms, and related tools
• Drive data quality, governance, enrichment, deduplication, account matching, and ownership practices across international markets
• Ensure regional data practices align with GDPR and market-specific requirements
• Collaborate with Marketing Operations on SDR campaign execution
• Clearly communicate tradeoffs, risks, blockers, and recommendations to both technical and business stakeholders
• Other duties as needed

About You

• 1-3+ years of experience in SDR Operations, Sales Operations, Revenue Operations, Marketing Operations, or similar function supporting high-growth teams
• Experience leading analysts, operations specialists, or data-focused team members
• Strong Salesforce and sales engagement platform experience (Salesloft, Outreach, or similar)
• Experience with lead routing, account assignment, data enrichment, data quality, segmentation, and outbound workflows
• Ability to turn ambiguous challenges into scalable solutions
• Strong analytical skills with the ability to communicate recommendations using data and business context
• Experience managing competing priorities and influencing cross-functional stakeholders without direct authority
• Comfortable operating in a fast-paced global SaaS environment
• Strong written and verbal English communication skills
• Bonus: experience using AI and automation to improve revenue operations, data workflows, or seller productivity, with working knowledge of SQL, Python, Databricks, or advanced Excel
• Bonus: experience supporting international go-to-market teams across EMEA, APAC, and/or LATAM, and familiarity with international data compliance requirements, including GDPR

About Us

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

What You’ll Love

• Grow personally and professionally with one of the fastest growing companies
• Enjoy your lunch covered by NinjaOne 3 times/week at the office
• Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)
• Develop your skills through our renowned training platform
• Collaborate with a curious, kind, international and intercultural workforce
• Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz(close to all transit)

Additional Information

This position is NOT eligible for Visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

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