Loyalty Technology & Integration Manager (d/f/m) - Berlin

Leonardo Hotels Headoffice; Berlin; Hybrid; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A renowned hospitality group in Berlin is seeking a highly skilled Loyalty Technology & Integration Manager to oversee the integration of a new CRM and loyalty platform. The ideal candidate will have experience in travel technology and project management, with excellent communication skills to interact with both technical and non-technical stakeholders. This hybrid role involves regular international travel, making it perfect for dynamic individuals who thrive in an evolving environment.

Leistungen

30 vacation days

Opportunity for a hybrid work model

Free online language courses

Support for work-life balance

Discounts on accommodation

Training and development programs

Holiday & Christmas bonuses

Qualifikationen

• Experience in a travel technology environment, ideally hotel technology.
• Experience managing technology development projects with third-party vendors.
• Familiarity with large-scale system integrations in hospitality or retail.

Aufgaben

• Act as the main technical point of contact with the CRM vendor.
• Oversee the implementation of the new loyalty platform.
• Translate business needs into technical requirements.
• Manage project timelines and deliverables.
• Ensure data integrity and security standards.

Kenntnisse

Experience in travel technology environment

Managing technology development projects

CRM and loyalty platform integration

Communication skills

Proficient in English

Willingness to travel internationally

Tools

Salesforce

Oracle

Jobbeschreibung

What we offer

• 30 vacation days & a 38-hours-week
• Opportunity to work in a hybrid model
• Free online language courses
• Support in reconciling work and family life
• Europe-wide employee app "LEAPP"
• Discounts on accommodation and in the restaurants of the Fattal Hotel Group
• Training and development programmes at our Leonardo Academy
• Holiday & Christmas bonus - further special bonuses possible
• Team events

Your Main Duties

• Act as the main technical point of contact and project manager with our third-party CRM and loyalty platform vendor.
• Oversee the end-to-end implementation of the new loyalty platform, ensuring alignment with business requirements and technical specifications.
• Manage the integration of the new loyalty platform with existing key hotel systems, particularly Property Management Systems (PMS).
• Translate business needs into technical requirements and vice versa, facilitating clear communication between commercial teams and the tech vendor.
• Identify and troubleshoot technical issues, coordinating resolutions with the vendor and internal IT teams.
• Manage project timelines, deliverables, and budgets related to the technology implementation.
• Ensure data integrity and security standards are met throughout the platform implementation and integration phases.
• Provide technical support and guidance to the loyalty program team.

Your Profile

• Haveexperience in travel technology environment, ideally hotel technology environment
• Have previous experience in a similar role, specifically managing technology development projects with third-party vendors such as Salesforce and Oracle.
• Demonstrable experience with large-scale system integrations, involving CRM, loyalty platforms, or PMS systems in a hospitality or retail context.
• Have a strong understanding of software development lifecycles (SDLC) and project management methodologies.
• Have excellent communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders and business requirements to technical teams.
• Be proficient in English; additional European languages are a plus.
• Willingness to travel internationally on a frequent basis.
• Thrives in a dynamic and evolving environment.
• BE YOURSELF - Be authentic and yourself!

About us

We are seeking a highly skilled and experienced Loyalty Technology & Integration Manager (d / f / m).

The ideal candidate will haveexperience in travel technology environment, ideally hotel technology environmentand serve as the primary liaison between our loyalty program team and our new CRM and loyalty platform technology vendor.

Reporting to the Global Head of Loyalty, you will be the backbone of the team – ensuring the seamless implementation and integration of our new technological platform.

This is a hybrid role and requires frequent international travel.

Our Central European head office of Leonardo Hotels is located in Berlin Landsberger Allee. From there, the more than 100 hotels of the Central Europe business unit of the Fattal Hotels Group are managed. With an international team and the best view of the Berlin skyline, it is a great place to work productively.

Join our team and start your career journey with us as Loyalty Technology & Integration Manager (d / f / m) - Berlin!

BE YOURSELF – with us, your personality counts! In the Leonardo Family we unite people of different origins and religions, different genders and ages, sexual orientation or possible disabilities. This diversity makes us strong, every day.

Your Contact Person

Rosa Stadler

Personalreferentin

Leonardo Hotels Central Europe

Landsberger Allee 117A

10407 Berlin