Loss Prevention & Security Manager

JD.COM; Frankfurt; On-site; EUR 60,000 - 80,000; Full time

Job summary

JD.COM is seeking a Safety Management professional in Frankfurt, Germany. The role includes developing comprehensive safety management systems and formulating emergency response plans while ensuring compliance with local laws and regulations.

The ideal candidate will have a minimum of five years of relevant experience, including team management, and must be fluent in English with strong communication skills in Chinese. JD.COM values a proactive approach to safety within its operations.

Qualifications

• Minimum five years of experience in chain retail or e-commerce.
• At least three years of team-management experience.
• Familiar with local laws and regulations related to safety.

Responsibilities

• Develop and update safety management system.
• Formulate emergency response plans for incidents.
• Improve loss-prevention management system.

Skills

Fluent in English

Strong communication skills in Chinese

Judgment and decision-making ability

Job description

Responsibilities

• Develop and update a comprehensive safety management system in accordance with local laws, regulations, and company policies; promote the implementation of safety procedures in operations and ensure control measures are enforced.
• Formulate emergency response plans and measures for various operational incidents, establish emergency response teams and safety committees, and ensure safe business operations.
• Build and improve the loss‑prevention management system based on business development needs; use data management, investigations and audits, process improvements, and security‑company management to prevent company asset losses.
• Investigate all types of abnormal incidents, produce investigation reports, define corrective actions for identified risks and vulnerabilities, and verify the results of these corrective measures.
• Perform regular maintenance and servicing of all on‑site safety equipment and surveillance systems.
• Collect and organize national/state laws and regulations on safety and loss prevention, and carry out corresponding work in compliance with these statutory requirements.
• Maintain regular contact with fire departments and police agencies, keep close cooperative relationships, and possess the ability to handle emergency incidents.
• Assess operational risks, devise effective response strategies, protect company personnel and tangible and intangible assets, and provide comprehensive support for sustainable business development.
• Be responsible for the safety management of the self‑operated transport fleet and drivers; establish and implement a management system for the self‑operated transport fleet to reduce the incidence of transport accidents.
• Manage last‑mile delivery safety to decrease accident rates and merchandise loss during final delivery.

Requirements

• Veterans given priority. Fluent in English, with strong written and verbal communication skills in Chinese or English; possess keen judgment and decisive decision‑making ability.
• Background in safety management, loss prevention, risk management, inspection, or related fields.
• Minimum five years of work experience in chain retail or e‑commerce industries, including at least three years of team‑management experience.
• Must be honest and upright, enthusiastic about work, able to work under high pressure; familiar with local basic laws, regulations, and criminal‑law knowledge; understand online business process operations; possess investigation and interview skills; capable of communicating and coordinating with government agencies to handle emergency incidents.